Local Operations Manager at Natiivo

About the Company Were a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea weve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isnt just our advanced technology or high property standards but our culture of doing things the right way building trust and supporting each other as a team. When you join Casago youre not just taking a jobyoure becoming part of a company that values your contributions invests in your growth and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb to helping a guest figure out how to light a gas fireplace over the phone to walking an owner through their monthly statement. Additionally you will support in leading and developing a team of employees.

Compensation

• $55000 / year. Actual pay will vary based on a candidates skill experience education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Lead and develop a team of employees through effective coaching mentoring and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement and implement process enhancements to drive efficiency and quality outcomes.
• Provide cross-coverage for your team and management when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Support your team with escalated guest and homeowner concerns by responding to emails calls and tickets.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS standard unit appearance and efficiency.
• Support the budget for your portfolio adhering to set annual costs with the ability to perform a cost-benefit analysis.
• Partner and assist your Onboarding team when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs fix door hinges unclog a toilet etc).
• Foster a collaborative work environment that promotes open communication innovation and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Establish and maintain open collaborative relationships with fellow regional team members and upper management team
• Other duties as assigned because every day is different in hospitality!

Skills Qualifications

• Experience working in hotel hospitality vacation or similar industry is highly preferred.
• 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred. .
• Prior experience in supervisory or management level positions in a similar industry is highly preferred.
• Technical computer skills required on all forms of hardware - laptops tablets and mobile devices
• This role involves frequent travel between worksites so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable self-motivated and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to peopleonline or in personand being able to share information in a way thats clear thoughtful and represents the company in a positive way always.

Workplace Environment Physical Requirements

• Work may take place indoors or outdoors in a variety of settings including private homes resorts offices and laundry facilities often in varying weather conditions.
• Were in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings evenings weekends and holidays. We require flexibility to support this.
• Hybrid work environment with in-person local office worktime required.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing climbing crawling driving squatting standing stooping walking bending pushing pulling reaching and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offering

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening country dependent.

Required Experience:

Manager