Customer Service Representative

Job Description

Job Description

Make a Real Difference One Customer at a Time!

Are you passionate about helping others? Do you enjoy solving problems and providing excellent customer service? Farmers Insurance in the Greater San Antonio Area is looking for a friendly, dedicated Customer Service & Insurance Sales Representative to join our growing team.

In this role, you'll play a key part in supporting our clients by ensuring they have the protection they need. You'll help generate new business by prospecting, networking, and developing strong relationships with potential clients. You will assess client needs and provide customized insurance solutions that include Auto, Home, Life, Commercial, and other coverages. You will build meaningful relationships, respond to customer needs with care and urgency, and offer solutions that support their financial well-being. If you love working with people and have a customer-first mindset, this is the opportunity for you.

No insurance experience? That's okay!

We welcome individuals with customer service or sales experience from other industries we'll provide the training and support you need to succeed, including licensing assistance, mentorship, and continuing education.

Why Join Our Team?

Supportive training and mentoring from experienced professionals

We love to promote from with in tons of opportunities for advancement!

Competitive compensation structure with bonus potential

Career growth in a well-established and respected agency

A people-first culture where your contributions truly matter

Here at our agency, we believe in growing together. We love to promote from within, and there are plenty of opportunities to advance your career right here with us.

Lets connect! Apply today and start making a difference in your community one customer at a time!

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Cancer Insurance

Accident Insurance

Generous Commission Package

Increased Earning Potential

Performance Based

Retirement Plan

What You'll Do:

• Build strong relationships with clients by understanding their needs and providing tailored insurance solutions.
• Help customers navigate policy changes, coverage options and billing questions with clarity and care.
• Offer additional products and services that support customer goals and lifestyles.
• Respond promptly and professionally to phone calls, emails, and in-person inquiries.
• Provide friendly and helpful service during every interaction before, during, and after the sale.
• Actively seek customer feedback and referrals to grow our trusted network.
• Learn and follow underwriting and compliance standards to ensure accuracy and transparency.
• Stay informed about new products and services so you can always offer the best options.
• Contribute to a positive, team-focused workplace environment.

What Were Looking For:

• A genuine passion for helping others and solving problems.
• Excellent communication skills - friendly, clear, and professional.
• A strong work ethic and drive to meet individual and team goals.
• A willingness to learn and grow in a supportive team setting.
• The ability to stay organized and handle multiple tasks efficiently.
• Confidence to build relationships with new and existing clients.
• Previous experience in a customer service or client-facing role is highly valued.

High school diploma or equivalent

Excellent verbal communication and phone etiquette

Basic computer skills and familiarity with using CRM systems

Active Texas Insurance licensed (Property & Casualty, Life & Health), or willing to obtain

Positive attitude and self-motivated mindset.

Previous call center, telemarketing, or customer service experience recommended.

Bilingual in English and Spanish is a plus!