RigCLOUD Customer Success Specialist

: RigCLOUD Customer Success Specialist - (Requisition ID: 230000ER) Description

Are you seeking an opportunity to show your exceptional skills and knowledge? Are you looking for a company which provides you with dynamic and challenging work environment every single day? If yes, look no further.... We are probing for individuals who are skilled, knowledgeable and are ready to work in a fast paced environment to deliver top notch solutions to cater business needs.

Company Overview

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world

Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.

Job Summary

Nabors Drilling Solutions is seeking a Customer Success Specialist to join our RigCLOUD team. As a key player on the team, you will help grow the RigCLOUD business with our customers by proactively ensuring they achieve their desired goals while utilizing our RigCLOUD platform. You will play a pivotal role in onboarding new customers, providing ongoing support, and fostering strong relationships. Your focus on communication, usage tracking, problem resolution, and customer advocacy will contribute to the overall success of our clients.

The ideal candidate will have a unique blend of business and technical skills, and strong communication skills to develop relationships with both field and office users to gain valuable insights to user's needs and provide platform feedback.

The Customer Success Specialist will also collaborate with other Nabors units such as Sales, Product Development, Training, 24/7 Support, and the Nabors Drilling Solutions team and develop internal relationships to enhance operational efficiency and drive continuous improvement.

Duties and Responsibilities

• Grow customer relationships and customer capabilities by understanding their needs and delivering value through exposure to the RigCLOUD platform.

• Facilitate a smooth onboarding experience to establish a positive tone for the customer journey.

• Ensure swift resolution of customer inquiries, fostering satisfaction and retention.

• Cultivate robust relationships with customers, acting as a dedicated advocate on their behalf.

• Proactively support customers in optimizing their use of RigCLOUD by understanding and aligning with their workflows.

• Maintain regular communication with customers, keeping them informed about the latest features, updates, and enhancements.

• Deliver effective training sessions to empower customers with the proficiency to maximize RigCLOUD usage.

• Track and analyze customer usage patterns to identify trends and areas for improvement.

• Document detailed meeting notes to ensure clarity and accountability for key discussion points and action items.

• Record customer feedback systematically to drive continuous improvement initiatives.

• Anticipate and address potential challenges to optimize overall customer satisfaction.

• Stay abreast of industry trends, RigCLOUD updates, and emerging technologies to provide informed guidance.

• Offer educational resources and support to empower customers for optimal software usage.

• Collaborate with the operations team to streamline processes, enhancing overall operational efficiency.

• Serve as a liaison with the development team, ensuring effective communication of upcoming features and capturing customer feedback.

• Produce reports that demonstrate the value delivered to customers and highlight areas for improvement.

• Collaborate closely with the 24/7 support team to ensure prompt resolution of customer inquiries, sharing insights for ongoing improvement.

• Work collaboratively with the sales team, gaining insights into customer needs and contributing to strategic initiatives for upselling and expansion.

Qualifications

Minimum Qualifications

• 1-3 years of oil & gas industry experience

• Strong communication skills, both written and verbal, with the ability to convey information in a clear and understandable manner with any level of business.

• Willingness to embrace change and adjust work strategies to meet evolving business needs.

• Self-driven and highly motivated, showcasing a strong work ethic and a commitment to achieving goals.

• Eagerness to learn and stay updated on industry trends, new technologies, and best practices.

• A proactive problem-solving attitude with the ability to table challenges creatively and efficiently.

• Resourceful in seeking solutions, demonstrating the ability to find answers independently and resourcefully.

• Demonstrated resilience in the face of challenges, maintaining a positive and constructive approach.

• A commitment to delivering high-quality work with attention to detail.

• Willingness to take ownership of tasks and responsibilities, ensuring successful outcomes.

• A curious mindset, seeking to understand the intricacies of RigCLOUD and exploring opportunities for improvement

Preferred Qualifications

• Bachelor's Degree in relevant field (Engineering, Computer Science, Analytics, and/or Business Administration)

• 1+ year of experience in a field or customer-facing/account management role with proven track record of building and maintaining strong relationships.

• Strong data analysis skills with experience using tools like Excel or Power BI.

• Familiarity with customer management processes.

• Understanding of full operations of networks, directional drilling, engineering, and rig operations.

Job: OPERATIONS Primary Location: United States Of America-Texas-Houston-(Nabors Drilling, USA) Houston Office