Operations Manager

Job Description

Job Description

Job Summary

We are seeking a strategic and results-driven Operations Manager to oversee operational performance, client service, team leadership, and business growth across multiple client locations within an assigned region. This position is responsible for ensuring service excellence, strengthening client partnerships, developing high-performing teams, achieving key performance indicators, and identifying opportunities for revenue and market growth. The ideal candidate can balance day-to-day operational execution with long-term business objectives while fostering a culture of safety, accountability, collaboration, and continuous improvement.

Responsibilities

• Lead, coach, and develop Service Managers, field supervisors, and frontline employees to achieve regional performance goals and deliver exceptional service.
• Oversee staffing, scheduling, training, timekeeping, and deployment of personnel and other resources to meet client and operational needs.
• Manage day-to-day service delivery, including service tickets, internal field teams, subcontractors, equipment, fleet, and facility resources. Serve as a primary point of contact for clients, promptly addressing service needs, escalations, emergencies, and concerns.
• Lead the onboarding of new accounts and develop customized maintenance and service plans that align with client expectations.
• Conduct routine property inspections, client walks, site visits, and portfolio reviews to evaluate service quality, identify risks, and ensure commitments are met.
• Drive regional revenue growth by identifying opportunities for recurring services, special projects, expanded offerings, and new contracts.
• Develop client proposals, manage the sales pipeline, and partner with business development and executive leadership to meet or exceed revenue goals.
• Track and analyze KPIs, operational reports, and team performance data to improve efficiency, profitability, accountability, and client satisfaction.
• Maintain compliance with OSHA requirements and company policies by conducting safety training, documenting incidents, leading operational meetings, and collaborating with HR, Finance, Dispatch, and Executive teams.

Qualifications

• Minimum of five years of leadership experience in operations, facilities services, or a related industry.
• Demonstrated success managing operations or service delivery across multiple client locations.
• Proven ability to identify business opportunities and drive revenue growth.
• Strong client relationship management, account retention, and customer service skills.
• Experience with sales, proposal development, contract opportunities, or account expansion.
• Proficiency in KPI tracking, operational reporting, data analysis, and team performance management.
• Excellent leadership, communication, negotiation, problem-solving, and interpersonal skills.
• Proficiency with Microsoft Office, CRM systems, email and team communication platforms, and mobile field applications.
• Valid driver’s license and the ability to travel regularly between multiple client locations.
• Bachelor’s degree in business, operations, or a related field preferred.

At City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.

Company Description

At City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.