Technical Support Specialist

Technical Support Specialist to support operational, business, and system-related initiatives within the Puerto Rico Medicaid Program (PRMP) and other healthcare-related projects.

This role serves as a key liaison between business users, operational teams, technical resources, project stakeholders, and external vendors to drive successful system implementation, operational efficiency, and continuous improvement initiatives.

Key Responsibilities:

Gather, analyze, document, and validate business and operational requirements through stakeholder engagement.
Serve as a liaison between business, operations, technical teams, and vendors to support solution design and implementation.
Analyze business processes and workflows to identify opportunities for improvement and operational efficiency.
Provide first-line business and technical support by troubleshooting operational and system-related issues.
Support testing activities including test planning, test execution, User Acceptance Testing (UAT), and solution validation.
Document requirements, workflows, findings, recommendations, and business processes.
Analyze operational data, business metrics, and KPIs to support strategic decision-making.
Prepare reports, dashboards, presentations, and status updates for leadership and stakeholders.
Support system implementations, operational readiness activities, and additional project initiatives.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Qualifications:

Bachelor’s degree in Business Administration, Information Systems, Public Administration, or a related field.
Experience supporting Healthcare Eligibility Determination processes preferred.
Experience participating in system testing and business validation activities.
Strong analytical, troubleshooting, and process improvement capabilities.

Desired Technical Skills:

Knowledge of JAVA or similar software-based systems.
Experience participating in system design and requirements gathering sessions.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
Strong understanding of business analysis, testing methodologies, and operational support processes.
Excellent communication skills in English and Spanish (written and verbal).