Customer Service Administrator ORD

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

To provide support to the Customer and Account Owners(s) to provide the best possible customer experience. With the collaboration with the Control Tower Team and Operations, promoting operational excellence through continuous improvement.
The objective of this role is to collaborate with stakeholders to ensure we are proactive, monitor data integrity, provide visibility, propose new solutions, deal with crises and lead action plans.

WHAT ARE YOU GOING TO DO?

• Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shippers and consignees are aware of any problems.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Lead periodic conference calls internal business partners/the network/operations in reviewing new changes, implementation of new initiatives, performance reviews, standard operating/transportation plans, dashboards reports.
• Proactively monitor and collaborate with internal business partners/the network/operations in the event of any service deviations from the standard transportation mapping that may affect our services to the customer.
• Collaborate closely with Account Owner(s) & Internal Business Partners in supporting business review materials on a periodic basis (monthly & quarterly) for the customer
• Monitor the performance and highlight anomalies or actions needed to concerned stakeholders
• Participate in and lead internal implementation of New Accounts, New Lanes and New Requirements on existing accounts.
• Support in preparing back-up solutions with the network in any state of high risked situations that can cause disruption to the expectations of the client.
• Facilitate and communicate constructive solutions and corrective actions as per customers’ expectations
• Develop, Maintain, and update the Client SOPs and communicate within the network.
• Review Processes and Transport plans for continuous improvement, efficiencies and profitability opportunities.
• Participate in providing suggestions and insight for RFQs, Spot Quotes and Solutions with Product/Procurement
• Follow and enforce the process on structured alert management to communicate with Customers proactively on specific event description, potential/impact of customers and actions plans/BCP.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Diploma or GED; Two to three years related experience.

Skills:

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• LINK/My CEVA, TrackAdmin, Cargo Wise/OFS, Reporting Systems
• Accurate typing skills and/or data entry skills.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.

Characteristics:

• Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#L1-MC2

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.