Customer Guide

: Location Austin - 9600 N MoPac Expressway, Suite 750 Business As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up. We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind - to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more . If you're ready to be a part of our team, we encourage you to apply. Your Team The Customer Guide is responsible for assisting homebuyers in the full customer journey and provide services for their requests to enhance the Brookfield home buying experience. The Customer Guide's primary objective is to manage the communication process throughout the build process by actively partnering with the sales and construction teams. The goal is to provide exceptional customer service and to increase the company's growth and revenue through sales expansion. Your Key Deliverables Support the Sales Team

• Operation of Salesforce for customer communications.
• Partner with sales team members during construction journey.
• Attends weekly team and sales meetings.
• Ensure a professional atmosphere by conducting activities in a fair and equitable manner always. Adhere to the rules and guidelines as required by the Fair Housing Laws and U.S. Department of Housing and Disabilities Act.
• Attend lifestyle events to establish rapport with prospects and homebuyer.
• Support the Sales Team in introducing homeowner to HOA team and assist in getting them registered.
• Familiarize new homeowners with their neighborhood shopping centers, banks, churches, schools, daycare centers, furniture stores, gyms, dry cleaners, restaurants, libraries, pharmacies, hospitals, hardware store, post office, movie theatres, veterinarians, interior decorator etc.

Facilitate Contract to Closing Process

• Leading the Customer Journey from construction start to closing and facilitating customer interactions and communications during key construction stages.
• Attend customer meetings throughout the build process.
• Provide a point of contact for the customer to Brookfield's internal and external teams, thereby ensuring a consistent message and a pleasant homebuilding experience.
• Team with builders to provide customers with accurate construction updates.
• Manage and maintain reports for customer backlog.
• Operation of Newstar Sales for customer documents; final contracts, addendums, scheduling meetings, etc.
• Partner with lenders and closing department for smooth transactions.
• Introduction of the Kissing Tree lifestyle to all homebuyers & new homeowners.
• Attending key Kissing Tree events to support Sales/Marketing/HOA and enhance ongoing rapport with homebuyers and homeowners.
• Coordinate homebuyer and new homeowner request for special arrangement of services.

Must Haves

• Experience in sales/customer service- 3-5 years', experience within the home building or real estate industry is an asset
• Proficiency in English
• Technologically proficient
• Customer service focus - capable of developing strong client relationships
• Basic administration skills - experience preferred
• Proactive, organized and self-motivated
• Excellent written and verbal communication skills
• High school degree
• Able to work weekends when necessary

Your Opportunity We are proud to offer our employees what they value most:

• Competitive compensation
• Excellent extended medical, dental and vision benefits beginning day 1
• 401(k) matching, vesting begins day 1
• Career development programs
• Charitable donation matching
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community

#LI-BG2 Brookfield Properties participates in the E-Verify process to confirm the eligibility of candidates to work in the United States. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.