Associate, Customer Care
Benefits:
- Health insurance
- Vision insurance
Associate, Customer Care
Location: Houston, TX
Company: Curve Hospitality
About Curve Hospitality:
Curve Hospitality is a leading full-service hospitality procurement and design firm, providing FF&E solutions to top hotel brands across the United States. We are known for our commitment to quality, innovation, and customer satisfaction.
Position Overview:
We are seeking a detail-oriented and motivated Associate, Customer Care to join our team. This role plays a key part in ensuring our clients receive exceptional service throughout every stage of the project — from order placement to delivery. The ideal candidate is proactive, organized, and passionate about maintaining strong client relationships in a fast-paced, collaborative environment.
Key Responsibilities:
- Serve as the primary point of contact for assigned clients, ensuring timely communication and resolution of inquiries.
- Coordinate with internal departments (Design, Procurement, Logistics, and Accounting) to track order progress and provide accurate updates to clients.
- Review purchase orders, shipping details, and project timelines to ensure accuracy and adherence to commitments.
- Maintain CRM and ERP records with up-to-date client information, notes, and project statuses.
- Support project managers by preparing reports, documentation, and client communication summaries.
- Assist with after-sales service, including warranty claims and product replacements.
Qualifications:
- Bachelor’s degree preferred; relevant experience in customer service, logistics, or project coordination a plus.
- Excellent written and verbal communication skills.
- Strong attention to detail and multitasking ability.
- Proficiency in Microsoft Office; experience with Monday.com, ERP, or CRM software preferred.
- Positive attitude and commitment to delivering an exceptional client experience.
Why Join Curve Hospitality:
- Dynamic and growing company serving top hotel brands nationwide.
- Collaborative and supportive work culture.
- Opportunities for professional growth and advancement.
About Us
OUR CORE VALUES
Curve Hospitality has a captivating origin story. Our two founders launched the bustling hospitality furniture company in 2009 with a bold vision: to provide exceptional customer service that surpasses all expectations. From the outset, they made building long-term client relationships their top priority. Drawing on their extensive knowledge of the hospitality industry, they quickly realized that customer retention was critical for sustainable growth.
Today, our team comprises seasoned professionals who bring diverse experiences and expertise to the table. We have hotel owners, operators, interior designers, technicians, procurement specialists, project managers, and customer service representatives who work collaboratively to assist our clients and find quick solutions to their challenges.
But what sets us apart is that our founders are still very much involved in the day-to-day operations of the business. They personally address issues with clients and provide additional resources and support to maintain strong client relationships. At Curve Hospitality, we pride ourselves on our ability to not just meet but exceed our client’s expectations.
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