Senior IT Technician

Full-time

Description

El Tigre Food Stores/ Tex Best Travel Centers provides a unique workplace experience for all of our staff members. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, El Tigre/ Tex Best is the place for you to begin your career journey.

The Senior IT Technician is responsible for technical work as the third line of support in responding to the system users, assisting in troubleshooting and working with hardware and software problems.

Duties and Responsibilities:

The essential job functions include, but are not limited to:

•Resolve help desk tickets and troubleshoot issues in computers and peripherals; provide hardware replacement, cleaning or repair as needed; respond through remote connectivity or traveling to store location.

•Install, operate, and perform maintenance on equipment and devices.

•Support and maintain the existing hardware technology products including desktops, laptops, tablets, mobile devices, and associated infrastructure.

•Deploy computers as required including the configuration of new systems, installation of software, and hand off to stores.

•Provide customer and network administration services to handle problems.

•Test computer programs on a regular basis to ensure maximum security and protection.

•Pull, terminate, and label Cat 6 Ethernet cables through drop ceilings and front counters.

•Identify technology needs and make recommendations to Director of IT.

•Enforce policies and procedures as laid out in the support center handbook, security policy, and corporate Standard Operating Procedure documents.

•Adhere to the department budget & spending strategies. Attain purchasing discounts when possible.

•Must be willing to adhere to on-call rotation every third week.

Incentives/Benefits:

•Flexible Work Schedules

•Exceptional Training

•Competitive Pay

•Great Health Benefits

•Career Advancement and Development Opportunities

•401K With a Competitive Company Match

Requirements

Qualifications:

The position requirements include, but are not limited to:

•At least 2 years’ considerable experience in troubleshooting and maintaining IT systems.•Windows desktop operating systems including installation, use, and management.

•Windows Server operating system management and administration.

•Fundamentals of endpoint and network security systems including anti-virus, anti-malware, security groups, and access control lists.

•Skilled with Microsoft server operating systems and Point of Sale software and equipment.

•Active Directory fundamentals including user management.

•Understanding of networked computing.

•Terminate Category 6 ethernet cables with both RJ45 tips and RJ45 keystones.

Competencies

•Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.

•Efficient troubleshooting abilities and keen attention to detail.

•Excellent organization, time management and customer service skills.

Education:

The position requires the following educational experience:

•Associate degree or higher in an IT, Computer Science or related field is required.

•Or a combination of education and experience providing equivalent knowledge.

Work Environment:

•Work is split between climate-controlled office space, remote, and on-site travel to retail locations in San Antonio region. Occasionally there will be work in an outdoor environment or travel to Rio Grand Valley area retail sites.

Disclaimer

La Lomita, Inc. has reviewed this job description to ensure that essential and other duties have been included. This job description is intended only to be a guideline for job expectations and is not intended to be an exhaustive list of all functions, responsibilities, abilities, and skills that may be required of this position. Additional functions and duties may be assigned by supervisors and management.

This job description is not a contract for employment, and either the incumbent or La Lomita may terminate employment at any time, for any reason. La Lomita, Inc. reserves the right to change this job description and/or assign duties and tasks for the Associate to perform at any time, as La Lomita, Inc. deems appropriate.