Senior Manager, Organization Effectiveness & Change Leadership
- Understand and document the organizational and operating model impacts of implementing various initiatives, aligning the right structure, cultural context, and practices to drive employee adoption
- Synthesize change initiatives, including stakeholder engagement, communication planning, and change readiness assessments for large-scale technology transformations across all 5 workstreams and Acceleration Management Office functions, identifying top priorities and needs at the program level
- Independently manage the SharePoint site regular updates and messaging to ensure stakeholders have access to and comprehend current information
- Host weekly engagement sessions to facilitate an information cascade across all application owners, ensuring consistent messaging and alignment
- Help teams articulate the 'so what' and impact of the work they are doing, translating complex initiatives into meaningful business outcomes on a monthly and quarterly basis
- Send weekly communications to large audiences around progress and asks, maintaining transparency and driving engagement
- Craft quarterly newsletter to MT organization, highlighting team's accomplishments, individual achievements, and key activity to celebrate success and maintain momentum
- Manage and adapt process for updates, communication, and engagement with application managers to ensure adoption and understanding of asks
- Establish and facilitate change agent/ people leader networks focused on measuring the impact of change and driving adoption
- Work within a matrixed, cross-functional team to design, develop and rollout an impactful campaign and communications strategy and approach to drive adoption
- Partner with colleagues across all portfolios to drive understanding of the scope and impacts of initiatives, and collaborate on increasing adoption and commitment
- Coach and support business leaders on the execution of change management
- Participate in development and delivery of learning solutions, templates and tools, etc. for change management
- Manage external vendors, as needed, to develop programs to develop and sustain the organization's capacity for change
- Business mindset: able to understand the business and financial conditions, link HR and business strategy, and identify ways to improve business performance
- Change management: demonstrated experience in articulating the business case for change, evaluating change readiness, building and executing stakeholder plans and transition activities, and managing sustained change and transition
- Capability & culture builder: skilled at identifying and assessing current organizational capabilities, building what’s required, shaping and supporting culture, and aligning organizational programs to reinforce culture
- Consulting skills: able to tailor his/her communication style to work well with stakeholders at all levels in the organization; effective at listening, influencing, facilitating, and problem solving
- Leveraging data and technology: Able to effectively identify, utilize and present data in a way that facilitates evidence-based decision-making.
- Deliver outcomes in the face of ambiguity: ability to bring definition and identify next steps when encountering ambiguous requests or navigating complex environments
- Experience with supporting functions through enterprise transformation efforts required
- Organizational Development/Design/Effectiveness/Operating Model experience preferred
- Change management experience
- Experience in a large, complex, matrixed organization preferred
- Expertise in Microsoft office (PowerPoint, SharePoint, Excel)
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