Member Advisor I
:
A Member Advisor I (MA I) serve as a liaison between the member and the credit union. An MA I work independently with limited supervision in a high volume inbound and outbound call center. Responds to a broad variety of member calls concerning the Credit Union's products or services while ensuring the highest quality of member service. Responds to and resolves member inquiries, problems, and/or complaints with a one call resolution while maintaining positive member relations. MA's build member relations by creating member connections through referrals of the credit union's products and services based upon identified member financial needs and makes appropriate referrals to other product specialists. In addition, there are outbound calling expectations to include, but not limited to: Onboarding, loan recapture, missed sales opportunities, and campaign and sales initiatives.
MA I - Creates a memorable member experience through their professional interactions and commitment to the credit union's Core Values.
EDUCATION/CERTIFICATION: High school graduate or equivalent
EXPERIENCE REQUIRED: One (1) year Customer Service Experience.
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