Front Desk Coordinator

Reports to: Practice Manager

Position Overview:

The Front Desk Coordinator conducts the front office of a primary care and STI testing practice. This role serves as the first point of contact, coordinating patient flow, maintaining electronic medical records, ensuring Ryan White program compliance, and supporting HIV/STD testing activities.

Job Duties & Responsibilities:

• Perform patient check-in/check-out; verify demographics, ID, insurance, photo, and consent forms
• Schedule, confirm, cancel, and reschedule appointments; follow up on no-shows
• Collect payments and accurately record in electronic medical record (EMR)
• Answer multi-line phone system; screen calls, take messages, route appropriately
• Communicate patient copays, deductibles, benefits, and prescription assistance programs
• Accurately record and scan Ryan White visits at time of service
• Verify Ryan White and insured patients have active services prior to appointments
• Coordinate Ryan White patient appointments with agency partners
• Input program data into database platforms; perform regular updates and maintenance
• Maintain HIV/STD/syphilis testing client files and electronic medical records
• Support HIV/syphilis/STD testing activities; coordinate with Dallas County Health
• Follow all federal, state, local, and accrediting body rules and regulations
• Perform duties in accordance with OSHA, clinic protocols, and HIPAA compliance

Job Requirements & Qualifications:

• High school diploma or equivalent required; some college preferred
• Bilingual Spanish preferred
• Healthcare office and customer service experience preferred
• Experience with HIV, Ryan White services, and eClinicalWorks EMR strongly preferred
• Knowledge of medical terminology, billing codes, and key HIV/STI medications
• Strong written and verbal communication skills; proficient in Microsoft Office
• Knowledge of LGBTQ community, advocacy issues, and support services
• Ability to work flexible hours including evenings and Saturdays as needed
• Commitment to HIPAA and confidentiality of all client information