Customer Service Coordinator

Join Our LAZ Family!

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think!

Why LAZ Parking?

Compensation: $10/hr plus tips!

Part-time

Drivers license required

Team Atmosphere

Growth Opportunities

Pay Activ On-demand access to earned wages, get up to 50% of your earned wages immediately.

Paid training: No experience? We have you covered!

Free company uniform

The following programs are available to help support you, free of charge.

Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.

Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.

Smoking Cessation Program

Additional Valet Benefits:

401(k) with Employer Match

Medical, dental, vision 3 plan options!

Competitive salary

The Spirit of the Position:

The Cashier/Valet is responsible for greeting, engaging and interacting with all customers entering and exiting the facility. The position requires cash handling, making correct change, monitoring transactions, etc. for traffic entering/exiting the facility. You will also be assisting with valet functions.

How do you know if this is the right job for you?! You are:

Dynamic. You're charismatic, full of energy, and happy to help in any way you can.

Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.

Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.

Good at communicating professionally and effectively.

A team player. You're open to different opinions and can help motivate your team.

Capable of working in an unsupervised setting.

Able to handle challenging and at times, emotionally charged situations.

What Will I Do?

Meet and greet each customer with courtesy and great customer service.

Collect the parking fees and provide correct change.

Understand and know how to handle different types of parkers, i.e., tenants, visitors, employees, administration, etc.

Understand the surroundings and building area in order to answer questions.

Complete the daily report.

Assist in staffing the exit or entry booth during peak collection hours in order to facilitate exit/entry should problems occur.

Communicate with management, supervisors and traffic directors.

Answer customer service questions concerning parking and answer general customer inquiries in a courteous, professional and effective manner, referring questions to the supervisor when applicable.

Determine traffic flow in times of equipment failure or during periods of construction.

Demonstrates a sense of urgency and timeliness.

Demonstrate the ability to seek improvement.

Field additional duties if they are assigned.

Education:

High school diploma or GED preferred but not required.

Experience:

Strong customer service experience.

Cash handling experience is required.

Parking industry experience is preferred but not required.

Skills:

Willingness to be flexible, work multiple facility locations.

Ability to handle challenging and at times, emotionally charged situations.

Ability to speak, read, and comprehend the English language.

Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

Willingness to work in the elements heat, wind, snow, rain, etc.

Ability to lift, push and pull at least 25 pounds.

Ability to stand, walk and run for extended periods of time.

Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.