Home Medical Equipment (HME) Coordinator - Brightree

Job Description

Job Description

About the Role:

A Hug Away Medical Supplies, Inc. is seeking an experienced Home/Durable Medical Equipment (H/DME) Coordinator with strong Brightree experience to oversee day-to-day medical supply operations. This role is designed for a hands-on DME professional who fully understands the intake-to-billing lifecycle , payer requirements, and compliance standards.

This is a key operational role , working on-site and closely with leadership to ensure accurate intake, efficient billing, regulatory compliance, and excellent patient service.

Core Responsibilities:

Brightree Patient Coordination:

• Manage the complete DME workflow using Brightree , from referral intake to billing and collections.
• Enter and validate patient demographics, physician documentation, CMNs, and supporting records.
• Verify insurance eligibility, authorizations, and payer requirements prior to delivery.
• Submit clean claims and resolve billing issues, denials, and follow-ups.

H/DME Operations & Inventory:

• Oversee inventory tracking, expiration monitoring, audits, and vendor restocking.
• Coordinate H/DME orders from intake to delivery and post-delivery follow-up.
• Ensure accurate documentation for audits and payer reviews.

Compliance & Regulatory Oversight:

• Maintain compliance with Medicare, DMEPOS standards, HIPAA, OSHA, and HQAA .
• Ensure all operational logs, policies, and documentation are current and audit-ready.

Customer Service & Coordination:

• Serve as a primary point of contact for patients, caregivers, and referral partners.
• Address concerns promptly and conduct post-delivery satisfaction follow-ups.
• Coordinate with vendors, delivery teams, and referral sources.

Reporting & Performance:

• Prepare monthly reports related to inventory, billing performance, and revenue.
• Support company initiatives and operational improvements.
• Assist with credentialing, contracts, and vendor partnerships.

Marketing & Growth Support:

• Support community outreach, referral relationships, and in-store education efforts.
• Assist with initiatives tied to H/DME growth and operational expansion.
  

Required Qualifications:

• 2+ years of hands-on Home or Durable Medical Equipment (DME) experience.
• Direct experience using Brightree for intake, documentation, and billing.
• Strong working knowledge of Medicare DME guidelines and billing workflows.
• Experience with eligibility verification, authorizations, and claim submission.
• Proficiency in Brightree.
• Highly organized, detail-oriented, and compliance-focused.
• Ability to work independently in an office-based setting.

Compensation & Benefits:

• Competitive hourly pay ($18–$23/hr).
• Paid time off (PTO)/ vacation after 90 days.
• Dental, vision, disability, and life insurance.
• 401(k) with 3.5% company match.
• Performance-based bonus incentives.
• Supportive, mission-driven, women-owned organization.
• Opportunity to grow with an expanding DME operation.
  

About A Hug Away

A Hug Away Healthcare, Inc. is a women-owned healthcare organization serving Katy and Houston, Texas. With over 35 years of combined industry experience , we provide home health, hospice, and medical supply services rooted in compassion, quality, and integrity.