Managed Service Provider Help Desk Support
Job Description
Job Description
We are a technology solutions company providing IT support to our growing customer base of small and medium businesses in the San Antonio area. We are looking to add an entry level IT Support Technician to our team. This is a full time position primarily providing support to our clients that may request support via phone, email, or help desk ticket.
The candidate must be detail oriented and eager to test and learn new technologies. The ideal candidate must have a broad range of experience working with desktops, laptops, mobile devices, printers, and other peripherals. This is primarily a 8 to 5 position however there may be times where candidate may need to work outside of normal business hours.
Responsibilities:- Network troubleshooting: Perform basic network troubleshooting. This may include physical cable testing using company provided equipment.
- Desktop, laptop, and mobile device deployment: Work directly with end users to deploy new systems onsite and remotely.
- Desktop, laptop, and mobile device troubleshooting: Work directly with end users to identify the root cause of issues and provide resolution. This may require working closely with our Tier II and Tier III support personnel as required.
- Rotating on call schedule: On call duties on a rotating schedule. Requirements:
- 1 to 2 years work in a help desk or desktop support role
- Minimum 2 years experience working with Windows 7 and higher
- Familiarity with Cloud Technologies, particularly Microsoft Office 365
- Versatile personality that can quickly respond to an emergency or support situation
- Ability to quickly diagnose and work toward a resolution for a technical problem
- Current experience with malware removal tools and techniques
- Ability to provide competent phone support
- Ability to communicate clearly with peers and clients
- Excellent interpersonal and ability to interact positively customers in a NON technical way
- Reliable transportation
- Technical certifications a plus but not required This is a fast paced environment where your effort will directly contribute to the growth of the company. You will be challenged technically and expected to expand your horizons at a rapid pace. We are looking for a very reliable career minded individual who is well organized and looking to be challenged. The right candidate is capable of balancing multiple priorities and projects.
Recommended Jobs
Forklift Operator - Immediate Hiring!! Pay-17/hr+
❄️ Hiring: Picker Packer – Cold Storage Pay: $17/hr. Shift & Time ~ Monday – Thursday (1st Shift) Job Overview Hiring Picker Packers to work in a cold storage facility. You’ll …
Building Automation HVAC Systems Technician
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are i mproving how we live, …
GMS Business Security Leader
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in ins…
Account Associate - State Farm Agent Team Member
Job Description Job Description Benefits: Paid time off Training & development Bonus based on performance Competitive salary Position Overview Are you outgoing and customer-focu…
Lineworker
Eastern Iowa Light and Power Cooperative has an immediate opening in our DEWITT location for an apprentice or journeyman lineman. Responsibilities include but not limited to: performance of all skil…
Warehouse Clerk (Administrative Assistant)
Job Description Job Description If you are interested in this career opportunity, please apply directly on our website at: Job Summary: ~ The Warehouse Clerk, Engineering Administrative Assi…
Case Manager (RN) - PRN
PRN, Weekends At Houston Methodist, the Case Manager PRN (CM) position is a licensed registered nurse (RN) who comprehensively plans for case management of a target patient population on a designat…
Animal Technician Cage Washer
At Houston Methodist, the Animal Technician Cage Washer position is responsible for performing routine duties related to the operation of the tunnel and rack washers, bulk autoclaves, bedding dump sta…
Sr Financial Analyst (Fort WOrth, TX, US)
Requisition ID: 39117 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfoli…
Certified Nursing Assistant (CNA)
Weekend Caregiver needed and Evening We are committed to providing exceptional care to individuals in need. Our caregivers are highly trained and compassionate, with a passion for making a positiv…