Apparel Sales and Service Lead

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At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

• Greets and engages each and every athlete within eyesight. Builds relationships with athletes through greeting, asking open ended questions, recommending product, following up and thanking/inviting back. Supports a sales and service environment by connecting with multiple athletes

• Displays Service and Selling standards in alignment with company's expectations. Displays product knowledge by offering recommendations that benefit / align with the athlete's wants and needs that makes the athlete feel understood

• Meets the athlete in their shopping journey, builds trust and value by creating a tailored and unparalleled experience that makes the athlete feel appreciated. Creates a tailored consultative experience to provide unparalleled customer service, adapting sales style appropriately. Pulls from personal experiences to recommend product that makes the athlete feel confident

• Provides exceptional fitting room service by opening door, ensure fitting room is clean, checking in and offering additional recommendations that makes that athlete feel appreciated. Fully outfits athletes from head to toe with appropriate apparel and recommends footwear / other product to make them feel excited. Assists in educating other teammates by sharing new product info, conducting fit session, learning key items and understanding new technology.

• Assists in recovery of the apparel department including straightening, folding, fitting room & front end go backs

• Assists the Apparel Sales Prep Team and Apparel Merchandiser as needed / directed

• Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP, etc.).

• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering a hassle-free shopping experience.

• Creates an inclusive store environment where everyone (teammates & athletes) feels welcome and safe and is treated with respect.

QUALIFICATIONS:

• High School Diploma

• No experience required, prior retail sales, cashier, or customer-focused experience preferred

• High School Diploma

• No experience required, prior retail sales, cashier, or customer-focused experience preferred