Game Attendant

DO YOU HAVE EXCELLENT CUSTOMER SERVICE? CAN YOU WORK WITH ALL POPULATIONS? YOU ARE WHAT WE ARE SEEKING! APPLY TODAY!

Job Summary:

The Patient Experience Specialist creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordination clerical and medical activities of the healthcare team, patient registration activities, and facilitating access to Memorial Medical Clinics (MMC) services for new and returning patients.

HOURS AND LOCATION: 12 HOURS MONDAY, WEDNESDAY, THURSDAY - BEHAVIORAL HEALTH

Primary Job Responsibilities:

• At each visit will verify the patient's date of birth, phone number, address, insurance, and any other necessary information.

• Records necessary demographic data changes in the electronic medical record.

• Maintains appointment schedule with distribution to nursing staff and providers as requested.

• Collects co-pays and patient balances at the time of service.

• Answers the telephone by the third ring.

• Takes precise messages by getting the patient's full name and spelling, date of birth, complete description of phone call.

• Responsible for incoming and outgoing mail.

• Responsible for follow up and processing mail returns form Post Office.

• Responsible for checking fax machine periodically and ensuring that faxes are distributed accurately.

• Responsible for balancing the cash drawer, daily packet, deposit at the end of the day.

• Provides daily productivity to providers and management as needed.

• Provides equality among all patients in the practice without regard for ability to pay for services.

• Adequately handles all questions and is courteous to the satisfaction of all parties involved.

• Responsible for locking all of the doors and windows to the office.

• Responsible for turning off lights and equipment.

• Identifies, logs, and resolves patient complaints with regular reports to the Director of Patient Experience.

• Performs and accepts other duties as required.

Job Specifications:

• Asks prompted health related questions and follows structured screening protocol
• Uses designated device to obtain a temperature reading
• Evaluates temperature results to determine next steps in protocol
• Ensures all individuals adhere to personal protective equipment protocols before entering
• Answers and/or directs individual's questions as needed
• Follows all requirements related to personal protective equipment and infection prevention and control procedures
• Greets all incoming individuals at the on-site location (employees, patients, and visitors)
• Other duties as assigned

Education Requirements:

• High School Diploma or GED No experience required; on-the-job training will be provided