Desktop Support Technician II

Edoxx Technical Services LLC is a US Company based in Houston, Texas, with access to +350 highly experienced and advanced Engineers and Technicians delivering know-how and expertise in Civil, Mechanical, Piping, Electrical, and Instrumentation engineering. Other related fields such as Projects Control, QA/QC Inspection, 3D Geometrical and Intelligent Modeling, and Drafting are also available.

The Desktop Support Technician II will provide day-to-day technical support for all users in a rugged construction/project site environment from Odessa to Notrees, TX. Performs troubleshooting, configuration, and setup tasks related to desktop and mobile equipment and ensures digital tools are accessible and functional for field teams.

Purpose:

Provide hands on, field-based IT support in Notrees, TX, ensuring reliable operation of computers, iPads, network connectivity, onboarding, and field software/applications. This role supports site-based users and project staff in a rugged, fast paced environment requiring tactical agility and strong experience with Apple iPads.

Responsibilities:

• Provide hands on support for all iPads, laptops and desktops.
• Troubleshoot and resolve hardware/software issues locally.
• Support onboarding and IT provisioning for new field users.
• Validate application installations and file access on mobile devices.
• Maintain readiness of shared workspaces and conference rooms.
• Escalate issues appropriately and log all activities in ServiceNow.
• Perform minor network tasks (e.g. cable swaps, router checks, Starlink installations) as needed.
• Participate in team calls and feedback loops with central IT leadership.
• Makes day-to-day decisions on troubleshooting approach, basic hardware fixes, application installation, validation and triage of user issues. Escalates more complex infrastructure or system issues to regional or global IT teams.
• Receives guidance and tasking from the Director of Digital Operations. Operates independently on site with remote supervision, escalating as necessary.
• This is an individual contributor role.

Technical/Industry Experience and Qualifications Requirements: 

• 2+ years IT support experience (deskside or field based).
• Experienced support Apple iPads in business or field environments.
• Working knowledge of Windows 10/11, Office 365, and basic networking.
• Valid drivers license and ability to access rural project site daily (30+ miles from Odessa).
• Comfortable working independently in rugged or outdoor settings.
• Safety awareness and ability to adhere to all site safety protocols.
• ServiceNow (for ticketing and asset management).
• Office 365 and Windows endpoint environments.
• Basic Networking, Ethernet Cabling, Wifi Troubleshooting.
• iPadOS, Apple ID and device deployment protocols.
• Must communicate clearly with field engineers, project managers, craft personnel and multiple IT teams. Provides feedback on system performance and user issues, and documents support tasks regularly/daily.
• Strong understanding of user-facing device troubleshooting.
• Knowledge of Apple mobile tools, app installs and profile settings.
• Ability to support technology users with minimal supervision.
• Understanding of ECPM industry, and related Infrastructure & Operations Services requirements.
• Understanding of industry business strategies, and related Infrastructure & Operations enablement.
• Able to operate and function safely and responsibly in an industrial setting.
• Follows ALL PPE requirements and contributes to a safety-first culture.
• Demonstrates full commitment to all health and safety matters and provides safety leadership to project team.
• Satisfies all requirements of functional or project safety compliance including, where required, project site inductions.
• Has participated in any required HSE training such as manual handling and heavy lifting, and other office environment and housekeeping training.
• Is able to present safety/one-way moments to other members of the team.