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Bilingual Claims Associate

Heartland Security Insurance Group
Tyler, TX
Bilingual Claims Associate Location Tyler, TX : About Us At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking - but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization. Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That's the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans. At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family - so we treat them like family. Bilingual Claims Associate Primary Responsibility The Bilingual Claims Associate will answer incoming calls and perform other administrative/clerical duties as assigned. Essential Functions & Responsibilities
  • Provide assistance to claimants, clients, medical providers and the adjusters in claims handling.
  • Communicate effectively with claimants, clients and medical providers.
  • Transcribe recorded statements and first reports of injury.
  • Process incoming faxes.
  • Assist indexing Medical Bill queue and other indexing as needed.
  • Assist supervisors with special projects.
Additional Functions & Responsibilities
  • Must be able to obtain an adjuster trainee license and have an ability to obtain full licensure within one year. Training will be provided.
Required Qualifications
  • High school diploma or equivalency.
  • 1 year of office experience.
  • Previous experience handling a busy, multi-line phone system required. Strong attention to detail, ability to multi-task and meet timed deadlines.
  • Computer skills include fast, accurate data entry and basic to intermediate skills in MS Word, Excel, and Outlook.
  • Excellent communication skills both verbal and written along with a professional demeanor.
  • Must be bilingual Spanish/English.
  • Must be able to lift up to 25 pounds.
Preferred Qualifications
  • Some college coursework.
  • Associates degree.
Posted 2026-01-09

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