IT Onboarding & Infrastructure Support Specialist

IT Onboarding & Infrastructure Support Specialist (Contract)

LaSalle Network is partnering with a leading reseller of IT solutions and services to help them hire an experienced IT Onboarding & Infrastructure Support Specialist to join their team.

Location: Austin, Texas (On-site 5x a week)
Compensation: $40.00/hr-$45.00/hr
Duration: 3–6 Month Contract
S chedule: Monday – Friday, Standard Business Hours (Central Time)
Benefits: LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance.

Overview

We are seeking a mid-level IT Onboarding & Infrastructure Support Specialist to support a customer environment in Austin, Texas. This role is critical to delivering a high-quality, white-glove onboarding experience for new employees while also supporting hands-on data center and infrastructure activities .

The ideal candidate is detail-oriented, customer-focused, and technically capable , with experience in user provisioning, identity and access management, and physical infrastructure support .

Key Responsibilities

Employee Onboarding & White-Glove Support

• Deliver a white-glove onboarding experience for new hires, ensuring all technology is provisioned, configured, and ready on day one

• Provision and configure laptops and/or desktop systems using Microsoft-based environments

• Create and manage user accounts within Active Directory/Microsoft Entra ID, including:

  • Email provisioning (Microsoft 365 / Exchange)

  • Access to required applications and systems

• Coordinate and verify ID provisioning and onboarding readiness

• Serve as a point of contact for new employees , ensuring a smooth and professional onboarding experience

Access Management & User Enablement

• Process and fulfill access and entitlement requests using established workflows and documentation

• Ensure all access provisioning aligns with security policies and least-privilege principles

• Troubleshoot and resolve access-related issues in a timely and professional manner

• Maintain accurate records of provisioning activities and changes

Data Center & Infrastructure Support

• Perform rack and stack of servers and infrastructure components

• Install and manage network and power cabling in accordance with standards

• Assist with physical deployment, labeling, and organization of equipment in the data center

• Support infrastructure-related tasks as needed to maintain operational readiness

Required Qualifications

• 4–7 years of experience in IT support, provisioning, or infrastructure roles

• Strong experience with:

  • Active Directory and/or Microsoft Entra ID

  • Microsoft 365 (Exchange, user provisioning, access management)

• Experience delivering white-glove or high-touch end-user support

• Hands-on experience with:

  • Laptop/desktop provisioning and configuration

  • Data center environments (rack & stack, cabling)

• Strong attention to detail and ability to follow structured processes

• Excellent communication and interpersonal skills

• Ability to work independently in a fully on-site environment

Preferred Qualifications

• Experience with endpoint management tools (e.g., Microsoft Intune, SCCM )

• Familiarity with ITSM/ticketing systems (e.g., ServiceNow or similar)

• Basic understanding of networking concepts and infrastructure environments

• Relevant certifications such as:

  • Microsoft certifications (e.g., M365, Azure/Entra)

  • CompTIA A+, Network+, or similar

If you are interested in this opportunity and meet the qualifications, please apply today!

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