IT Onboarding & Infrastructure Support Specialist
Compensation: $40.00/hr-$45.00/hr
Duration: 3–6 Month Contract
S chedule: Monday – Friday, Standard Business Hours (Central Time)
Benefits: LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance. Overview
We are seeking a mid-level IT Onboarding & Infrastructure Support Specialist to support a customer environment in Austin, Texas. This role is critical to delivering a high-quality, white-glove onboarding experience for new employees while also supporting hands-on data center and infrastructure activities. The ideal candidate is detail-oriented, customer-focused, and technically capable, with experience in user provisioning, identity and access management, and physical infrastructure support.
Key Responsibilities Employee Onboarding & White-Glove Support
- Deliver a white-glove onboarding experience for new hires, ensuring all technology is provisioned, configured, and ready on day one
- Provision and configure laptops and/or desktop systems using Microsoft-based environments
- Create and manage user accounts within Active Directory/Microsoft Entra ID, including:
- Email provisioning (Microsoft 365 / Exchange)
- Access to required applications and systems
- Coordinate and verify ID provisioning and onboarding readiness
- Serve as a point of contact for new employees, ensuring a smooth and professional onboarding experience
- Process and fulfill access and entitlement requests using established workflows and documentation
- Ensure all access provisioning aligns with security policies and least-privilege principles
- Troubleshoot and resolve access-related issues in a timely and professional manner
- Maintain accurate records of provisioning activities and changes
- Perform rack and stack of servers and infrastructure components
- Install and manage network and power cabling in accordance with standards
- Assist with physical deployment, labeling, and organization of equipment in the data center
- Support infrastructure-related tasks as needed to maintain operational readiness
- 4–7 years of experience in IT support, provisioning, or infrastructure roles
- Strong experience with:
- Active Directory and/or Microsoft Entra ID
- Microsoft 365 (Exchange, user provisioning, access management)
- Experience delivering white-glove or high-touch end-user support
- Hands-on experience with:
- Laptop/desktop provisioning and configuration
- Data center environments (rack & stack, cabling)
- Strong attention to detail and ability to follow structured processes
- Excellent communication and interpersonal skills
- Ability to work independently in a fully on-site environment
- Experience with endpoint management tools (e.g., Microsoft Intune, SCCM)
- Familiarity with ITSM/ticketing systems (e.g., ServiceNow or similar)
- Basic understanding of networking concepts and infrastructure environments
- Relevant certifications such as:
- Microsoft certifications (e.g., M365, Azure/Entra)
- CompTIA A+, Network+, or similar
Sr. Project Manager
LaSalle Network
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