Manager, Risk Process Management - Controls

Overview

Manager, Risk Process Management - Controls

As a Risk Process Manager of Controls in the Financial Services Auto Risk Office, you will provide professional risk judgment that enables business partners to design sound controls, enabling them to tackle major company challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to strengthen the control environment of the Company, but you will also grow your strategic and influencing skills as you create and implement strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making.

In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the division partnering closely with senior business and Risk Office leaders, Enterprise Risk Management, and other stakeholders

In your role, you will:

• Become a subject matter expert for Capital One’s control methodology;

• Establish and maintain governance and oversight for Auto’s control performance, ensuring controls are well-designed and performing as intended;

• Support control-related training for Risk Office associates, creating tools to support them in their success;

• Proactively recognize and pursue process improvement opportunities, driving efficiency and improving results;

• Effectively partner with Enterprise Risk Management (Second Line of Defense) for clarity to requirements and influencing outcomes

• Be a change-champion for control program enhancements and changes, sponsored by either First or Second Lines of Defense;

• Present new initiatives and process changes to leadership, building buy-in for your recommendations

• Develop a deep understanding of business strategies, products, services, and risk profile;

• Analyze data to proactively identify risks and trends and provide insights that supports decision-making;

• Drive collaboration between the Risk and other business support functions;

• Ensure independent escalation of risk management gaps, issues, and concerns to management;

• Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience

Qualities of a Successful Candidate:

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are extremely comfortable with presenting to executive leadership. You can craft effective presentations to build buy-in.

• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.

• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.

• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.

• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.

• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in project, process, program, or risk management

Preferred Qualifications:

• Bachelors Degree or Masters Degree, MBA, or Juris Doctorate

• 2+ years of experience in presenting to executive leadership

• 4+ years of people management experience

• 5+ years of experience in project, process, program, or risk management

• 2+ years of exposure to audit & exam engagements.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).