Dental Coordinator - Lead

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Dental Coordinator - Lead (Job Overview)

Schedule: 7:30AM-4:30PM

Are you someone who finds joy in helping others and thrives in a role that combines organization, collaboration, and patient care? At Legacy Community Health, we’re not just offering a job—we’re inviting you to join a mission-driven family that’s changing lives through accessible, high-quality healthcare. As a Dental Coordinator - Lead, you’ll be the key to ensuring our dental services operate smoothly, connecting patients with the care they need while supporting our dedicated dental providers.

This role is ideal for you if you’re proactive, detail-oriented, and committed to creating a seamless experience for both patients and team members. Here’s what sets this opportunity apart:

• Purposeful Work: Your efforts will directly enhance patient access and satisfaction within our dental services.
• Team Collaboration: Work closely with a supportive, respectful team that values open communication and shared success.
• Professional Growth: Enjoy opportunities to expand your skill set and grow your career within a supportive organization.
• Balanced Living: We prioritize work-life balance, ensuring you have the space to thrive both personally and professionally.

Legacy Community Health has been a trusted healthcare provider in Houston for over 40 years, serving our diverse community with compassion and excellence. By joining our team, you’ll become part of a legacy of care that truly makes a difference.

Key Responsibilities

• Monitor and manage the Dental EHR desktop, ensuring timely responses to flags and document routing for treatment coordinators and providers.
• Provide support to Dental Patient Access Specialists by managing call volumes and promptly returning voice messages.
• Serve as the primary liaison for Site Operations and Front Desk teams, ensuring smooth dental scheduling and patient access.
• Manage dental provider schedules, including rescheduling, confirming appointments, filling open slots, and accommodating new or canceled appointments.
• Oversee hygiene recall lists by running monthly reports and scheduling follow-up appointments for patients due for hygiene care.
• Run daily EHR inquiries for internal service orders, contact referred patients, schedule appointments, or add them to waitlists, while documenting all interactions.
• Maintain consistent communication with the Dental Care Operations Manager, sharing updates, raising questions, and offering improvement suggestions.
• Assist Dental Treatment Coordinators with scanning treatment plans and other administrative tasks as needed.
• Participate actively in team meetings to foster collaboration, share ideas, and support departmental goals.
• Perform other duties as assigned to contribute to the success of the department and the organization.

Minimum Qualifications

• High School Diploma or GED
• 2 years of customer service experience
• Experience in a dental office and/or scheduling management preferred
• Bilingual Spanish/English preferred

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.