Infrastructure Technician

FWG Solutions is a rapidly growing systems integrator and premier small business provider of technology services to government and commercial clients. We are a trusted provider of cybersecurity logistics advanced engineering and operational support services to the United States Department of Defense (DoD) Intelligence Community and Federal Civilian agencies. We are a quality driven organization that leverages its ISO 20000-1:2011 ISO 27001:2013 and CMMI Level 3 quality standards certifications and service delivery expertise to support all of our clients.

Come be a part of our Nations defense history. FWG Solutions is looking for qualified individuals ready to support the 33rd Network Warfare Squadron (NWS) Defensive Cyber Operations Team at Lackland Air Force Base San Antonio TX. The 33rd NWS has a storied history dating back to World War II. The 33rd NWS serves as the US Air Forces principal network defense element under the 16th Air Forces Cyber Security Service Provider (CSSP) mission. Being an active part of this unit means monitoring securing and protecting Air Force and Central Command global networks ensuring network integrity reliability availability confidentiality and responding to hostile network threats and attacks.

The Infrastructure Technician will support the 33rd Network Warfare Squadron Defensive Cyber Operations Team onsite at Lackland Air Force Base. This position will be an active part of this unit and will be responsible for monitoring securing and protecting the Air Force and Central Command global networks by installing troubleshooting and managing all infrastructure technology and devices. This role will also respond to critical outages in a timely manner with accurate documentation and escalation.

Essential Duties & Responsibilities:

Maintain and manage all Infrastructure technologies and devices. Functions include services for the s central management systems operational networks and the training network geographically separated infrastructure equipment and AOL (Alternate Operating Location) network infrastructures

Ensure that Infrastructure Services include performance of administrative maintenance and configuration and troubleshooting actions on a variety of commercial network management software suites

Support upgrades and perform troubleshooting and daily maintenance of hardware and software consisting of Cisco GUI and CLI operating systems infrastructure integrations fiber- channel switches storage area networks (SAN) TACLANEs fiber optic media fiber- channel connectivity gigabit Ethernet 100BaseT network operations and other network and computer components

Ensure network infrastructure devices are secure have the latest software patches installed and are properly configured to established standards to minimize the potential of unauthorized intrusions

Perform infrastructure device configuration backups monthly or as changes occur on mission critical systems for same day recovery

Utilize approved trouble ticketing systems to document all Infrastructure maintenance actions user account actions and other user/system support

Respond to CRITICAL network outages within 60 minutes or a PRIORITY network outage within three hours of notification

Notify COR and Government shift lead of a system Hazardous Condition (HAZCON) situation or unscheduled outage within 15 minutes of discovery and update IAW 33 NWS approved procedures

Maintain accurate trouble tickets with no more than three instances per quarter in which trouble tickets documenting who what when and fix actions are not opened within 24 hours of initiation and closed within 24 hours of completion

Provide all recommended fixes to include enhanced network infrastructure devices and transmission media information to the COR or Government shift lead

Develop and maintain training documentation processes checklists and logs for support; within 90 days of discovery of the need for all tasks associated with Infrastructure Services

Support missions by participating in meeting planning conferences weapon system reviews PMO deployment and other collaborative efforts as required

Travel to perform maintenance and installation as requested

Other duties as related to the business functions of FWG Solutions as assigned

Requirements & Qualifications:

Education:

High School Degree Required

Bachelors degree in a related field preferred or equivalent experience

Licenses & Certifications:

Active TS/SCI Security Clearance

Required to have one of the following IAT Level II certifications: CCNA Security CySA GICSP GSEC Security CE CND or SSCP or an IAT Level III certification: CASP CE CISA CISSP (or Associate) GCED GCIH or CCNP Security

Required to have one of the following IAT CSSP certifications for Infrastructure Support: Certified Ethical Hacker (CEH) CySA GICSP SSCP CHFI CFR Cloud or CND

Possession of the following certifications: CCNA

Experience:

Required minimum of three to five (3-5) of relevant experience; DoD experience preferred

Required minimum of five (5) years experience in information technology work and knowledge in infrastructure networking cloud and converged networks

Skills & Abilities:

Ability to identify the differences between and resolve hardware and software issues

Network troubleshooting basics

Knowledgebase of installing and managing software

Excellent written and verbal communication skills

Ability to hold yourself and others accountable on short-term and long-term goals

Superior organizational skills attention to detail and ability to prioritize and manage multiple tasks

Understanding of Intel-based computers using Microsoft based operating systems

Ability to work with various levels of personnel including senior leadership

Use of Microsoft Office software applications to include Word Excel and PowerPoint

Other:

Ability to workdays a week with emergency recall available after hours and at the 102 COS 0700-1730 Tuesday-Friday with emergency recall and drill support available after hours

This opportunity offers career development and growth competitive compensation and a robust benefits package with 4 Weeks PTO w/ rollover 11 paid holidays company paid events and training and 401(k) retirement plan with company match.

FWG Solutions is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race color sex sexual orientation gender identity religion national origin disability veteran status age marital status pregnancy genetic information or any other legally protected status.

In addition FWG Solutions takes affirmative action to recruit employ and advance qualified individuals with disabilities and protected veterans in the workforce.

FWG is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please email emailprotected or call: . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC