IT Technician

Job Title:

Information Systems Tech

Department:

IT

Reports To:

Information Systems Manager / Director

FLSA Status:

Non-Exempt

Date

12/11/2022

Position Summary

Provides software and network support, training and troubleshooting in a networked microcomputer environment. Provides support on a wide range of applications.

Essential Duties & Responsibilities

• Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company.


• Performs hardware/software upgrades to existing computer equipment as needed.


• As a member of the help desk services staff, responds to software problem calls on site or over the phone for users. Investigates error messages and determines resolution.


• Reinstalls program or replaces files that are causing errors.


• Calls software vendor or accesses on line technical support to obtain software update. Also responds to network log on calls. Investigates appropriate areas of potential problem and determines resolution.


• Will be required to rotate on-call services.


• Perform other duties as assigned

Safety/Infection Control

• Demonstrate knowledge of and adhere to regulations, policies, and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials

Performance Improvement

• Participate in performance improvement activities as necessary

Customer Service

• Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.


• Demonstrate effective interpersonal skills


• Treat all patients, visitors, and staff members fairly and with respect


• Utilize effective communication methods and skills


• Able to communicate in non-judgmental manner and recognize discrepancies between employees and personal beliefs

Company Policy

• Ensure personal appearance is business casual and professional at all times


• Responsible for wearing identification badge at all times which must be visible and above the waistline


• Attend all required meetings and in-service education


• Compliance with attendance standards


• Demonstrate flexibility when changes in assignments are necessary

Qualifications

EDUCATION & EXPERIENCE

• High school diploma or equivalent


• Position prefers an AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.

LANGUAGE/MATH/REASONING ABILITY

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization


• Ability to perform these operations using units of American money and weight measurement, volume, and distance


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

COMPUTER SKILLS

• Expert computer skills

CERTIFICATE/LICENSES

Competencies

• Professional Maturity: The ability to separate emotional feelings from the real issues at hand


• Responsibility: The ability to accept choices you have made and the results they have led to


• Communication: The ability to write and speak effectively; actively listen to others, and give feedback


• Flexibility: Demonstrate responsiveness and adaptability following change initiatives


• Intelligence: Understand information and apply new knowledge


• Energetic: Exhibits high levels of energy and enthusiasm


• Organized: Efficient in structuring tasks to be accomplished


• Computer Savvy: The ability to use technology efficiently and effectively


• Customer Service: The ability to enhance customer satisfaction


• Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization


• Integrity and Respect : Demonstrates upmost level of integrity


• Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation


• Collaboration and Partnership: Encourages participation from team members


• Manages Change: Demonstrates flexibility with changing environments


• Problem Solving: Resolve issues in a timely manner


• Attention to Detail : Follows procedures to ensure entry of data


• Organization : Uses time efficiently by prioritizing and planning work activities


• Judgment : Ability to make independent decisions


• Teamwork : Works with others to accomplish objectives and shows support for decisions


• Quality: Sets high standards to ensure quality in work performed


• Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations

Physical Demands

• The physical demands for this position include: adequate vision, hearing, and repetitive motion


• Light physical activity performing non-strenuous daily activities of an administrative nature


• Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms


• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner


• Bending legs downward and forward by bending leg and spine

Work Environment

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation