Inside Sales Support Specialist

Legacy Paper & Packaging
Houston, TX
SUMMARY: The Inside Sales Support Specialist assists with remote sales development calls and processes for a defined territory or portfolio of customers. This role partners closely with the sales team to understand customer needs and identify potential sales opportunities. The Specialist initiates customer outreach to promote new and existing products and services, offers special discounts and promotions, and provides essential account management support. A key responsibility is providing accurate product information to support customer needs, driving up sales, and meeting sales targets. The role also manages routine support tasks such as processing renewals and sales orders. A critical component of this position is communicating in a positive, professional, and supportive manner with a strong sense of urgency while consistently projecting a positive attitude. This position also includes basic sourcing of various packaging materials.

POSITIONAL RESPONSIBILITIES:
  • Process inside sales orders for next-day delivery.
  • Manage account activities, including RFQs and sourcing commodity packaging items (boxes, stretch film, tape, etc.).
  • Confirm product availability and verify Gross Profit % accuracy on each order.
  • Process 15–20 sales orders daily with accuracy and efficiency.
  • Answer all incoming calls within two to three rings.
  • Provide sales support to three or more outside sales representatives.
  • Research products using Legacy ERP system and vendor websites.
  • Prepare customer and sales representative quotes daily via phone, email, or customer portals.
  • Perform other duties or responsibilities as assigned.
  • Deliver outstanding customer service by going above and beyond expectations.
COMPETENCIES, SKILLS, AND ABILITIES
  • Ability to accurately read and interpret documents such as quotes, orders, and product specifications.
  • Strong math skills: add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
  • Effective verbal and written communication skills with employees, customers, and supervisors.
  • Self-starter with the ability to stay productive without constant supervision
  • Receptive to direction and able to build positive working relationships with supervisors and team members.
  • Strong attention to detail and accuracy.
  • Proficiency in computers and relevant software applications, primarily Microsoft Office and Outlook.
  • Basic knowledge of ERP systems preferred.
  • Packaging industry knowledge preferred but not required.
EDUCATION / EXPERIENCE
  • High School Education or GED equivalent
  • Minimum of 2 years of experience dealing with customers in a similar environment

Posted 2026-02-03

Recommended Jobs

Hostler

CEVALogistics
Laredo, TX

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500…

View Details
Posted 2026-01-23

Accountant and Advisory Senior

Orbiss
Austin, TX

Company overview    Orbiss is an advisory and tax firm specialized in business growth in the United States. Founded in 2019, Orbiss helps international small and medium-sized private companies suc…

View Details
Posted 2026-01-20

Regional Parts Specialist

LaSalle Network
Irving, TX

Our client, a global leader in CNC machining, is looking for a Parts Specialist. This person would be responsible for managing spare parts inventory, providing customer support for part inquiries, an…

View Details
Posted 2026-03-10

Physical Therapist Assistant (PTA) - FT and PRN - Vital Therapy - Bedford, Texas, United States

Vital Therapy
Bedford, TX

Full-time Description Opportunity to Provide Outpatient Services! Fun and Stable In-House Therapy Team!   Flexible compensation option for full time - ask us about bonus options! AVIR AT CHILDR…

View Details
Posted 2026-03-12

Copywriter

Huckberry
Austin, TX

Huckberry is looking for a seasoned, performance-minded Copywriter to help define the next chapter of our brand voice. This isn’t just about writing catchy lines; it’s about blending high-level story…

View Details
Posted 2026-01-15

Design Engineer - Civil and Concrete (PE) (Austin)

Jobot
Austin, TX

This company is one of the largest civil and concrete organizations in the US. They have great benefits, career growth, and benefits for their employees. All of this leads to satisfied colleagues and…

View Details
Posted 2026-03-12

Interface Analyst II

SGS Consulting
Texas

Job Responsibilities: ~ Works with groups of individuals in the analysis, design, development, and delivery of technical Integration Solutions. Works closely with project teams on customer-specific…

View Details
Posted 2025-11-14

Hospital Operations Manager

National Veterinary Associates
Austin, TX

Due to our continued growth, National Veterinary Associates is seeking to hire Hospital Operations Managers to lead practices across the South Austin Area! Are you a dynamic team leader with an…

View Details
Posted 2026-02-28

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

Amazon Web Services, Inc.
Dallas, TX

DESCRIPTION This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the bus…

View Details
Posted 2026-03-19

Proposal Coordinator (Marketing)

White Construction
Austin, TX

: Join Our Team as Proposal Coordinator ! White Construction is looking for a dynamic Proposal Coordinator to support our business development goals and strategic plan! If you have a passion for crea…

View Details
Posted 2026-03-15