Production Server Administration
- Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
- Monitor multiple applications and systems using OCC approved software.
- Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
- Report and document any processing anomalies utilizing OCC approved software.
- Maintain processing records and logs
- Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
- Perform mainframe IPL's, and other system commands if and when
- required.
- Support transmissions across SFTP/NDM.
- Support the execution and troubleshooting of UC4 jobs.
- Provide support for Production Installs, D/R and Industry tests.
- Maintain all off-site storage records and shipments.
- Rerun/Restart failed backups and perform restores when required.
- Work scheduled overtime when needed to ensure 24 x 7 coverage.
- Must adhere to all Production Operations policies and procedures
- Appreciation of the critically and timeliness of Service Level Agreements.
- Assist Management in updating and maintaining current procedures.
- Focus on identifying and executing on Continuous Improvement opportunities. Supervisory Respponsibilities
- Act as primary contact and perform managerial duties in absence of Operations Manager
- Assist Operations Manager with vacation scheduling, attendance checking, etc.
- Provide input for employee performance evaluations (PEPs)
- Focus on growing your teammates.
- Good oral and written communication skills.
- Ability to work in a fast-paced, challenging environment with minimal supervision as well as high-level decision-making skills
- Detail oriented and able to multitask.
- Ability to interact with team or project members effectively
- Ability to lead, motivate and cross train staff
- Demonstrate strong analytical, problem solving and customer service skills
- Network troubleshooting.
- UNIX knowledge.
- UC4 Scheduler.
- Mobius via Document Direct.
- zOS/390 JCL, IBM utilities
- Transmission protocols: SFTP/NDM.
- Operating systems: Unix, Windows, zOS/390
- Strong Desktop skills
- Microsoft Office Suite
- 7+ years of OS390 JCL and IBM utilities
- 7+ years working in a multi-platform environment
- 7+ years working knowledge of an open systems scheduling product (UC4).
- 7+ years working knowledge of Mobius/Brio.
- DevOps experience desired but not required.
- College degree in Computer Information Systems desired, but equivalent work experience will be considered
Flexible work from home options available.
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