IT Support Specialist
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Train computer users when necessary.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Run reports to determine malfunctions that continue to occur.
- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- 401(k)
- 401(k) matching
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Monday to Friday
- Do you have any Microsoft or other technology certifications?
- Bachelor's (Preferred)
- Windows: 4 years (Preferred)
- Active Directory: 3 years (Preferred)
- One location
- ww.econsortium.com
- No
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