Call Agent

: Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day. Work at Home Call Agent Job Title: Call Agent Location: Work at Home position in El Paso, TX Position: Regular employee position Pay: $13 per hour Position Overview: The Call Agent is responsible for handling calls that cannot be sent directly to an interpreter as quickly as possible. The incumbent determines language needs, collect customer information as needed and transfers calls to appropriate staff members. This position requires excellent customer services skills, an excellent command of the English language and well-honed data entry and typing skills. Essential Job Functions:

• Determining the language needs of the caller.
• Entering appropriate customer information as needed.
• Accessing appropriate databases.
• Quickly transferring calls to the appropriate staff member.
• Providing additional assistance when needed.

Qualifications

• Native or near native fluency in English.
• Superior customer service skills.
• Ability to type with high speed and accuracy.
• Must be at least 18 years of age
• Legally authorized to work in the US
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
• High school diploma or equivalent.
• Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.

**A pre-employment background check and drug screening is required for this position** Technical Requirements:

• High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
• Your home office should provide space for a desk and chair.
• A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.
• Must have access to a quiet space free from background noise or distraction.

Physical Requirements:

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
• Must use a headset for prolonged periods of time.
• Must be able to operate company provided software and systems to perform all aspects of the job.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels; i.e. computer, audio, telephone.

OPEN UNTIL FILLED - EEO/AA LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance. LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position. Should you require accommodations to complete this application and/or the interview process, please let us know immediately. Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)