Deposit Services Supervisor

Position Summary:

The Deposit Services Supervisor oversees numerous critical operational processes ensuring tasks are complete. This position is a subject matter expert in back-office payment processing. Provide daily supervision and leadership for Deposit Services Specialist(s). Ensure said personnel are properly trained in all applicable policies and procedures and the Bank's operational products and services. Requires ability to work effectively with other departments, senior management, and direct managers. This will be a working supervisor position, providing backup as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervise Deposit Services Specialist(s); this includes scheduling personnel to ensure adequate coverage to complete daily deposit services processing.
• Provide training as needed to ensure staff are equipped to complete assigned tasks.
• Address and resolve back-office deposit services outages; provide resolution for errors/issues.
• As a working supervisor, when needed, act as a backup to the Deposit Services Specialist.
• Promote the Bank's core values and foster collaboration across all business lines. Ensure everyone coming into the Bank or calling TRB, experiences, "Banking like it oughta be!"
• Review Morning Reports.
• Deposit Services Processes to Lead and Backup to Deposit Services Specialist(s):
  • ACH Links (Sending & Receiving Files)
  • ACH Returns (TIB)
  • ACH & Wires Backup Approver
  • Audit Document Review & Gathering
  • Asset Verification Solution (AVS) Notification (SSI - LexisNexis)
  • CD Interest Checks
  • Confirmations (Texas Comptroller Asset Check)
  • Death & Prenotifications
  • Debit Card Reporting & Disputes
  • Deposit Services Email (Monitor & Reply)
  • Deposit Services Procedures (Create & Update)
  • Deposit Account Research
  • Dormant Account Activity - Reporting for Accounts & Safe Deposit Box to the Texas Comptroller of Public Accounts
  • Fed Returns (Chargebacks & Reruns)
  • Fraud Monitoring & Reporting (Account, Checks, ACH & Debit Cards)
  • Insufficient Items (decision items not completed by officers)
  • Large Items Review
  • Morning Reports (NSFs, Overdrafts, Bill Pay, & Branch Assigned Accounts)
  • Overdraft Monitoring, Reporting, and Charge Off
  • Positive Pay Suspects from TM
  • Rejects (work Non-Post/Exception Items)
  • Top Depositors List
  • Train & Develop Deposit Services Team
  • Verification of Deposit (VOD)
• Maintain current knowledge of bank regulations. Ensure compliance with all Federal and State Regulations to include TRB Policies and Procedures.
• Effective verbal and written communication skills.
• Ability to maintain an attitude of positivity, teamwork, and cooperation with internal employees.
• Promote a positive environment that provides an extraordinary customer experience. Stand, Meet & Greet all who come into or call the bank, with a friendly, welcoming attitude.
• Ensure dual control for critical processes.
• Goal-oriented and able to stay on task in a fast-paced environment.
• Perform all other duties as required and assigned.

Other Duties and Responsibilities: Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to work independently and with attention to detail. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience: Associate degree (A. A.) or equivalent from a two-year college or technical school or five years related experience and/or training, or equivalent combination of education and experience. Previous supervisory experience is a plus.

Computer Skills: To perform this job successfully, an individual should have advanced computer knowledge and ability with Windows, Word, Excel, Outlook, and core banking systems, etc.

Supervisory Responsibilities: This job has direct supervisory responsibilities over Deposit Services Specialist(s).

Travel: Infrequent overnight travel is expected for this position; occasional travel to branches with no overnight travel can also be expected.

Expected Hours of Work: Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm with flexibility in schedule to open and close the Bank. Occasional evening and weekend work may be required as job duties demand or schedules require. Physical presence in the office is required to perform the duties of this position.