Network Technical Support Engineer

is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more

Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Provide post-sales telephone, e-mail, and onsite support to Keysight Network Test customers in the Americas.
• Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer 2-3 products.
• Accurately log, track, and maintain customer service requests.
• Achieve customer satisfaction and support metric goals, SLAs.
• Effectively work and communicate with worldwide support and the engineering teams.
• Effectively be involved in delivering training for colleagues / sales teams.

Basic Qualifications:

• BS or MS in Computer/Information Technology with focus on Internet/Networking/ Security
• 5-8 years of related experience in Automation, Network testing.
• Solid understanding of Layer2-3 and protocols like OSPF, BGP routing knowledge. Knowledge on IxNetwork tool is added advantage.
• Excellent English communication skills (written and verbal)
• Automation skills and programming experience (TCL, C, Python, REST, Robot, or other programming languages). Eager to learn new APIs
• Unix/Linux CLI debugging / admin experience – permissions, file system, logging, networking.

Nice to have Qualifications:

• Network certification (CCNA, CCNP or equivalent)
• Knowledge on IxNetwork or another protocol emulation tool
• Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
• Knowledge of clustering and containers (Docker, Kubernetes, Compose)
• Experience with community tools like OpenIxia, OTGen CLI, snappi, gosnappi, sonic-mgmt, and others on GitHub
• Understand Open Traffic Generator concept and API model
• Hands-on experience on Design, develop, and maintain software solutions in Python programming and test automation using Robot Framework, with a strong understanding of automation infrastructure. Skilled in version control systems.

***Keysight is an Equal Opportunity Employer.***

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Texas pay range: MIN $97,040.00, MIDPOINT $129,380.00 - MAX $161,730.00

Note: For other locations, pay ranges will vary by region

This role is eligible for our Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

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