Customer Support Representative

First of all - Thank You!

This probably isn’t the first job description you’ve read today. Maybe this is one of over 100 you reviewed this week. So, before we go any further, we want to stop and say thank you for considering this role. We know you have options and we’d like you to consider adding us to that list.

About Leadr:

At Leadr, we’re on a mission to rid the world of mediocre management, by empowering middle managers to become exceptional leaders who transform the culture and outcomes of their teams.Today , too many companies leave managers to fend for themselves, resulting in a 60% failure rate within their first two years for first-time leaders. The rapid growth of AI is worsening this problem, as the purview of the modern manager expands. While many organizations respond to these challenges with internal training programs, these are frequently relegated to already overwhelmed HR leaders, who are taught to prioritize compliance and administration rather than genuinely improving team clarity, cohesion, and performance.

We see middle managers differently: they are the heartbeat of company culture and the driving force behind team results. At Leadr, we build AI-powered software tools that improve quality of life for those managers, while coaching them toward better leadership and outcomes – paired with hands-on training for these leaders to teach them the most critical skills overlooked by companies.

When you join Leadr, you’re committing to help us tackle this important and rewarding challenge: transforming how people lead.

Your Role:

As a Customer Support Representative, you’ll be responsible for providing world-class support experiences for our customers using Leadr. You’ll work closely with the Manager of Customer Engagement and the rest of the Customer Support team. You will collaborate, frequently, with the Customer Success and Product teams, where you will become our users' voice, raising their feedback to assist in product improvements.

• You’ll be responsible for providing world-class support experiences for our customers using Leadr by offering solutions to any ticket requests or customer inquiries.
• You will collaborate, frequently, with the Customer Success and Product teams, where you will become our users' voice, raising their feedback to assist in product improvements.
• Most of your day will be spent assisting customers via email / chat, but you may be occasionally asked to hop on a zoom to help a customer with more complex situations.

• 2+ years of customer service or technical support experience preferred
• Excels at written and verbal communication
• Has strong time-management skills with the ability to balance multiple priorities
• Learns quickly, and loves finding creative solutions to problems
• Picks up new technology and tools with ease (familiar with G Suite, Slack, Salesforce, etc.)
• Is a natural problem solver, who loves getting to the bottom of complex challenges
• Is excited to go above and beyond to delight customers
• Has a passion for our mission (developing people), and can’t wait to have a positive impact on our team and customers

• Hybrid work schedule (with exceptions of some travel)
• AWARD-WINNING CULTURE: At Leadr, we’re proud to foster a workplace where people thrive. We've been recognized as one of The Dallas Morning News Best Places to Work every year from 2022 to 2024, earning the prestigious Best at Values award. We ranked #12 on Will Reed’s Top 100 Workplaces and #8 on LinkedIn’s Top Startups—because we believe people deserve to be led and developed, not just managed.
• An opportunity to work in a Tech start-up with unlimited growth potential.
• We offer PTO, Paid Holidays, Flex Holidays, etc.
• Medical insurance offered (health, dental, vision, life)
• We are committed to developing you as a leader and providing career growth throughout your employment with us.
• We promise to care for you as a person, and have meaningful conversations with you so you have the clarity and support you need to do your best work!

Leadr is an Equal Opportunity Employer. Our goal is that everyone, regardless of their culture, background, and perspective, has the opportunity to love Mondays as much as Fridays. Thank you again for your time and interest!