Patient Coordinator

Patient Coordinator | Full-Time | Outpatient | Tyler, Texas

This position is responsible for the day-to-day management of schedules for assigned locations. The Scheduler ensures each clinic maintains a full and efficient caseload by managing last-minute cancellations, call-outs, and regularly maintaining the waitlist. This role collaborates closely with Clinical Coordinators and treatment teams to support high-quality scheduling for both patients and staff.

Key responsibilities include maintaining one month of schedules in Raintree, adjusting schedules due to patient or staff changes, filling open times, calling families between 7–9am for last-minute openings, assisting with administrative tasks, and keeping waitlist and authorization information up to date. The Scheduler also helps new families navigate appropriate resources and works with marketing to keep wait time information current.

Requirements

• Education
• High school diploma or equivalent.
• Experience
• Customer service experience preferred.
• Skills & Expectations
• Ability to maintain accurate schedules and fill openings proactively.
• Strong communication with families, staff, and administrative teams.
• Ability to follow safety, confidentiality, HIPAA, and patient-rights guidelines.
• Comfortable with administrative tasks, documentation, and workflow coordination.
• Must adhere to H2 Health and Great Strides policies, including:
• Drug-Free Workplace compliance.
• Professional communication and conduct.
• Attendance standards and dress code.
• Equal opportunity and non-discrimination policies.

Physical Demands

• Ability to lift up to 50 lbs maximum; frequent lifting up to 25 lbs.
• Extended walking, standing, sitting, bending, and stooping.
• Full use of gross and fine motor skills.
• Strong verbal and written communication abilities.
• Working Conditions
• In Office

Benefits

Why PC's Choose H2 Health

We foster a clinician-first environment that supports your personal and professional goals, offering:

• Transparent competitive compensation with performance-based investment program
• Flexible scheduling to support your work-life balance
• In-house CEUs, mentorship, and daily clinical support
• Clear career advancement paths in both clinical and leadership tracks
• Comprehensive benefits, including:

o Medical, dental, and vision insurance

o 401(k) with company match

o Generous PTO and paid holidays

o Company-paid basic life and AD&D insurance

o Short-term and long-term disability

o HSA, Healthcare FSA, and Dependent Care FSA options

o Company-paid parental leave

o Supplemental life insurance (employee, spouse, child)

o Critical illness, accident, and hospital indemnity coverage

• Additional perks including employee rewards, travel and entertainment discounts, pet insurance, mental health resources, and recognition programs
• Student Loan Repayment Program for eligible clinicians
• Employee access to therapy services, bereavement resources, and legal and credit monitoring support
• A supportive, clinician-led team culture where your voice is valued

Advance Your PC Career

Let’s build a career that works for you. Apply now.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.