Debt Collections Agent- Bilingual Spanish Remote

Job Details

Carrollton TX

Fully Remote

Full Time

High School

None

Day

Call Center Agent

Description

MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position.

REQUIRED to have 3 years experience in Debt Collections

Equipment is NOT PROVIDED. Please see below for equipment requirements.

Compensation:

• $16/hr starting base pay; additional $2/hr bilingual shift differential (upon completion of Spanish test)
• Monthly Bonus based on collection and performance
• Plus Daily/weekly/monthly incentives/prizes such as gift cards and giveaways

Essential Duties and Responsibilities:

• Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards State and Federal Legal Requirements and Regulation regarding Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Schedule :

• Regular Schedule: Monday-Friday 40-hrs/week
  • 8-hr shifts with availability between 7am-7pm
• 3 weeks of Paid Training: Mon-Fri from 8am-5pm
• One late night a week from 10am-7pm
• One Saturday a month from 8am-2pm
• Schedules are assigned based on client and company needs

Minimum Qualifications:

• 3 years experience in Debt Collections
• High School Diploma/GED required
• Must be 18 years of age or older
• Authorized to work in the United States
• Client requirements for this campaign require a clean background check and a negative drug test result
• Effective communication negotiation and problem-solving skills
• Ability to multi-task in a production driven environment
• This role routinely uses standard office equipment including electronic keyboard mouse and telephone. Basic computer knowledge and typing skills required
• Must be comfortable navigating between multiple computer screens and systems

Equipment Requirements (MUST have to be considered):

Internet:

• Internet router- No WIFI
• Wired High-Speed Internet Connection
• 15 Mbps download speed and at least 3 Mbps upload speed
• Network Latency Max 250 MS

Computer/PC/Laptop:

• Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)
• Computer needs to be 2019 or newer to have acceptable processing speeds
• 8 Gb Memory
• 1 USB Type A 2.0 (Standard headset USB)

Headset & Webcam:

• Logitech H390 Headset
• Internal or External Web Camera

Work Area

• Must have a home office set up and an ethernet cord you can connect to your computer.
• Quiet workspace free of background noise and distractions
• Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.

SWC Group Benefits:

• Paid Holidays and CPL (Comprehensive Paid Leave)
• Medical Dental and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Plans
• HSA (Pre-tax) Savings Account
• 401(k) Plan with matching contribution
• Employee Referral Bonus
• Paid Training Program

Please feel free to reach us for any further questions at

Required Experience:

Unclear Seniority