Back Office Services CSR

Full Time

Description

As a Back Office Services Specialist, you will play a crucial role in supporting the efficient operations of our organization by handling various administrative and operational tasks. Your responsibilities will encompass a range of back-office functions, ensuring smooth and organized workflows that contribute to the overall success of the company.

Responsibilities:

• Enter data efficiently.
• Answer inbound calls and assist callers with toll questions.
• Mail products to customers.
• Process toll inquiries (such as activating accounts, opening new accounts, updating license plates, adding vehicles, merging accounts, transferring tags, adding contacts, toll credits and updating customer’s personal information.)

Knowledge, Skills & Abilities:

• Good written and interpersonal skills.
• Strong customer service skills.
• Good analytical and organization skills.
• Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
• Must possess keyboarding skills of 30 wpm and 10-key touch.
• Ability to work in a team environment and be open to change.
• Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
• Ability to establish and maintain effective working relationships with others.
• Must be able to maintain a composed and customer-centric tone, skillfully navigating conversations with a reassuring and empathetic approach to ensure an outstanding customer service experience.
• Must be able to maintain confidentiality.

Requirements:

• High School diploma or GED equivalent from an accredited institution.
• Bilingual, fluent in English and Spanish preferred.
• Must be detail-oriented and have strong communication skills
• 2 years of clerical/office experience is required.
• Previous experience in customer service or a related field is preferred.
• At least 2 full and/or consecutive years of experience working in a call-center environment is preferred.
• Proficient computer skills and the ability to learn new software quickly
• Strong organizational skills and attention to detail.
• Must have availability to work 40 hours per week and be able to commit to any8-hour shift assigned by client between the operational hours of Monday – Saturday, 6:30am to 8:00pm without exception.