Back Office Services CSR

Full Time

Description

As a Back Office Services Specialist, you will play a crucial role in supporting the efficient operations of our organization by handling various administrative and operational tasks. Your responsibilities will encompass a range of back-office functions, ensuring smooth and organized workflows that contribute to the overall success of the company.

Responsibilities:

• Enter data efficiently.
• Answer inbound calls and assist callers with toll questions.
• Mail products to customers.
• Process toll inquiries (such as activating accounts, opening new accounts, updating license plates, adding vehicles, merging accounts, transferring tags, adding contacts, toll credits and updating customer’s personal information.)

Knowledge, Skills & Abilities:

• Good written and interpersonal skills.
• Strong customer service skills.
• Good analytical and organization skills.
• Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
• Must possess keyboarding skills of 30 wpm and 10-key touch.
• Ability to work in a team environment and be open to change.
• Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
• Ability to establish and maintain effective working relationships with others.
• Must be able to maintain a composed and customer-centric tone, skillfully navigating conversations with a reassuring and empathetic approach to ensure an outstanding customer service experience.
• Must be able to maintain confidentiality.

Requirements:

• High School diploma or GED equivalent from an accredited institution.
• Bilingual, fluent in English and Spanish preferred.
• Must be detail-oriented and have strong communication skills
• 2 years of clerical/office experience is required.
• Previous experience in customer service or a related field is preferred.
• At least 2 full and/or consecutive years of experience working in a call-center environment is preferred.
• Proficient computer skills and the ability to learn new software quickly
• Strong organizational skills and attention to detail.
• Must have availability to work 40 hours per week and be able to commit to any8-hour shift assigned by client between the operational hours of Monday – Saturday, 6:30am to 8:00pm without exception.

By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at https://chasesource.com/privacy-policy/.

ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.