Concierge

Overview

We are seeking a Hospital Concierge . As our Hospital Concierge you will welcome and assist our patients, visitors, and staff by providing directions, answering inquiries, helping with check-in, and ensuring safety protocols are followed. They offer a friendly, reassuring presence, coordinate with hospital staff, and contribute to a positive experience for all visitors.

Shift’s Available : Days

Employment Type : Full Time

Hours: 8-hour shifts

Location : Harlingen Medical Center - Harlingen, Texas

Here are some of the benefits of working at Prime Healthcare:

• Health, dental, and vision insurance options

• Paid vacation, sick time and holidays

• Bereavement leave , FMLA and other leave options

• Employer 401K options

• Tuition reimbursement options

• Life, disability, and other insurance options

• Many other amazing benefits

Full benefits at Prime Healthcare:

Responsibilities

Essential Duties and Responsibilities (includes, but not limited to):

• W armly welcome patients, families, and guests, and providing directions to various departments or areas within the hospital

• A nswer general inquiries about hospital services, policies, or locations

• H elp patients with the check-in process and directing them to the appropriate registration or waiting areas

• E nsure visitors follow hospital protocols, including visitor restrictions, and guiding them to the appropriate locations

• P rovide emotional support to patients and visitors, offering a friendly and reassuring presence.

• C ommunicate with hospital personnel to ensure smooth operations and to relay any necessary information

Qualifications

Before we go any further, we do have some deal-breakers. You must have:  .

Education and Work Experience

1. Knowledge of standard insurance companies and verification requirements.
2. Well versed in authorization processes for all payers.
3. Ability to multi-task, prioritize needs to meet required timelines.
4. Analytical and problem-solving skills.
5. Customer Services experience required.
6. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:

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