Administrative Support Concierge
- As this position is the first and last impression of the clubhouse, it is a primary responsibility of the concierge to offer warm welcomes and fond farewells to all Members and guests entering and departing.
- Answer all incoming phone calls in a prompt, courteous, professional manner and forward to the appropriate destination. Works closely with the entire membership office to ensure phones are covered during business hours.
- Possess an overall awareness of the entire property and its associates in order to direct incoming traffic to their desired destination.
- Extensive administrative duties and responsibilities related to member accounts and the Select Guest program.
- Responsible for actively promoting events to members, taking/compiling reservations for our Member functions and processing sign in sheets and name tags.
- Attend and assist at all Member social functions which involve the membership department.
- Investigate and respond to member questions and concerns regarding their billing statements, make appropriate adjustments, post and reverse charges as necessary.
- Possess a positive attitude and professional manner at all times.
- Maintain high standards of personal appearance and grooming, which include wearing the proper attire and name tag when working.
- Must maintain strict confidentiality within the scope of the membership base.
- Involved in associate events and activities for the Club.
- Perform other duties as assigned by management.
- Minimum of 3 years administrative assistant experience.
- Education - Associate Degree preferred
- Accounting experience preferred
- Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Knowledge of Birchstreet, Kronos, Synergy, Concur & OnTrack preferred
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