Outreach Navigator/Assessor (Heights)

About Us

Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs. Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs.

What we have to offer

Our Compensation Package Includes :

• Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
• Medical, Dental, and Vision
• 401K match up to 4%.
• Company paid Life Insurance
• Company paid Short Term and Long-Term Disability
• Employee Assistance Program

Overview:

Serves a key role in the system-wide assessment of homeless persons to match them to the appropriate housing intervention. The Housing Assessor/Navigator will screen clients using an assessment workflow through the Homeless Management Information System (HMIS) and will provide pre-navigation services to households to obtain eligibility documents for Permanent Supportive Housing (PSH) or Rapid Rehousing (RRH). The Outreach Assessor/Navigator will also collaborate with system partners. The outreach team will also enroll and complete assessments to homeless men and women living on the street.

Duties and Responsibilities:

• The Outreach Team will enroll and complete assessments to homeless men and women through the Coordinated Access System (CAS).

• Provide pre-navigation services to individuals to obtain eligibility documentation for Permanent Supportive Housing and Rapid Rehousing.

• The Outreach Team will provide 4 hours per week dedicated to community calls, in-reach, or encampment reconnaissance.

• Connect homeless individuals to supportive services that are available through the selected providers.

• Provides transportation and ongoing support to homeless individuals to and from the following activities, (apartment move-in’s, collecting documents needed for housing, obtaining IDs, Social Security Cards, Homeless Verification, Verification of Disabilities, SSI Award letter).

• Transfers and upload all required homeless and housing documentation to the housing case manager.

• Ensures all data is collected and entered accurately and in a timely manner into HMIS.

• Attends all Housing Assessor, Housing Navigator, and HMIS trainings to fully utilize the Coordinated Access system accurately.

• Provides regular feedback to management level staff of collaborating agencies regarding the Coordinated Access process.

• Provides feedback to Coordinated Access Workgroup regarding Policies and Procedures of the Coordinated Access system.

• Participates in case conferences as needed.

• Performs other duties as needed.

Education, Licensure/Certification:

• Bachelor’s degree or 3 years related experience.

• Proficiency in Microsoft Office Suite.

• Clear and effective written and oral communication skills.

• Preferred: English/Spanish 

Experience, Skills/Abilities Related Requirements:

• Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings.

• Written Communication - Writes clearly, persuasively and informatively, edits work for spelling and grammar and reads and interprets written information.

• Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long and/or non-traditional hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.

• Judgment - Displays willingness to make decisions, responds compassionately to persons being served while maintaining appropriate and professional boundaries, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process.

• Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, plans for additional resource needs, sets goals and objectives, develops realistic action plans.

• Innovation - Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and develops innovative approaches and ideas.

• Tenacity and thoroughness, with the ability to solve practical problems and deal with a variety of situations.

• Deadline- and solutions-oriented with the ability to handle multiple competing priorities and wide variety of responsibilities.

• Team player who can roll up their sleeves and get involved in everything from big projects to mundane, simple tasks.

• Not easily frazzled and strong time management skills during busy and slower periods throughout the day.

• Flexible – Able to respond to immediate or changing needs.

• Proficiency in Microsoft Office Suite.

• Clear and effective written and oral communication skills.

• Preferred: English/Spanish 

Continuing Education and Training Requirements:

• Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable