Customer Service Agent

Bilingual Account Representative (English/Spanish)

Fort Worth (76137) | Onsite

REQUIRED QUALIFICATIONS

• Bilingual English/Spanish required
• High School Diploma or GED
• 1+ year of recent customer service experience (collections or accounts receivable preferred)
• Ability to remain professional, solution-focused, and compliant during difficult conversations
• Strong written and verbal communication skills with the ability to manage high call volume

Core Tools & Systems

• Auto-dialer and call center phone systems

• Customer Relationship Management (CRM) systems

• Payment processing platforms

• Email and chat communication tools

• Account tracking and documentation systems

COMPENSATION & SCHEDULE

• Up To $19/hr (BOE)
• Hours:
• 8-hour shift between 7AM-10PM (start times: 7AM, 8AM, 9AM, or 1PM)
• MUST be flexible to work up to 2 Saturdays per month
• Full Time, W2
• Start Date: 4/6/2026
• Job ID: 155001
• Upon permanent hire:
• $600 sign-on bonus
• $350–$400 monthly bonus opportunities
• OT available
• Multiple career growth paths

ROLE IMPACT

• Support customers with past-due auto loan accounts by identifying the cause of delinquency and driving timely resolution
• Success in this role means helping customers bring accounts current through negotiation, payment arrangements, and alternative solutions while meeting performance and compliance standards
• High-energy, high-volume call center environment requiring professionalism, resilience
• Strong communication skills in both English and Spanish

Key Responsibilities

• Manage early-stage and delinquent auto loan collections through inbound and outbound calls

• Negotiate payment arrangements and develop solutions to bring accounts current

• Handle high-volume outbound dialing with inbound call support as needed

• Communicate professionally with customers via phone, email, and chat

• Perform skip tracing (locating customers using available tools and resources) and document all account interactions accurately to meet compliance and performance goals

LEGAL NOTICE

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