Operations Manager

Apply

Job Type

Full-time

Description

Are you detail-oriented, proactive, and eager to contribute to a company that values kindness, integrity, and excellence? Apply today and be a part of something meaningful!

milk + honey is a thriving collection of day spas, salons, and medSPAs, dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our core values- kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high-quality self-care services. From luxurious spa and medSPA treatments to expert salon services, our team is passionate about delivering exceptional experiences that nourish the body and mind. Join us in our mission to help people relax and feel good; provide a place where guests can escape, nourish their wellbeing, and satisfy their self-care.

Our Operations Managers key responsibilities are heavily focused on administration. In addition to their typical Manager on Duty responsibilities, they will ensure the success of the operations by performing the following essential back of the house duties.

Essential Duties And Responsibilities

Product Management and Inventory Control

• Introduce new retail items and lines to staff; train as necessary.
• Ordering: working closely with the Assistant Managers and Department Heads to receive accurate ordering needs on a consistent basis.
• Support maintaining the proper level of products and equipment necessary for guest satisfaction, morale, and proper execution of services, while staying within the allocated budget.
• Receiving: as items are delivered, the Operations Manager will receive the items in our procurement system and ensure that the items are placed into their respective department or ticketed and placed into retail within 24-48 hours.
• Manage follow up of any outstanding invoices, ensuring compliance with the m+h receiving guidelines and operational needs.
• Quarterly and cycle inventory: properly executing quarterly inventories with the needed team members and uploading information into our procurement system.
• Off-cycle counts may be needed and or requested by the GM and/or HQ to review accuracy.

Facilities

• Maintain facilities: using the freshdesk / facilities ticketing system, the Operations Manager will communicate with HQ regarding facility concerns.
• Responsible for following up and resolving facilities issues, escalating to the GM if ticketed items go unresponded to.
• Oversee daily cleaning and Standards of Excellence/ Brand Standards: responsible for managing the SPAA team in its entirety.
• Have a comprehensive understanding of our operating system and the ability to troubleshoot issues.

Reporting

• Daily maintenance of ledgers and logs.
• Audit daily discount and allocation review and coach team as needed to ensure compliance.
• Assist with end of month processes as it relates to inventory, auditing for open invoices, and payroll management.
• Time steward for the facility, verifying that time cards are accurate and codes are approved. The Operations Manager will also be responsible for coordinating time off requests, with the assistance of the Assistant Manager who oversees the providers. The Operations Manager will ensure that approved time off is reflected properly on time cards and in Zenoti.
• Monitor all reports, check for accuracy, resolve issues that affect closing numbers.
• Process weekly deposit and take it to the bank.
• Capable of forecasting for schedule creation and daily business oversight.
• Foresight to identify problems in a proactive manner.

milk + honey offers the following benefits:

• Competitive Compensation Plan
• Affordable Health, Dental and Vision plans after 30 days of employment
• Paid Time Off upon hire
• Matching 401k Plan
• Company Paid Basic Life/AD&D
• Internal growth + mobility
• m+h Monthly Spa Credit
• Generous Discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
• Training Opportunities and Continuing Education
• Gold’s Gym Discount (TX + CA)
• Parental Leave Program
• Paid Volunteer Time Off Opportunities

Why You’ll Love It Here

Embrace Kindness : Work in a supportive environment where your well-being and the well-being of our guest come first.

Foster Connection : Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.

Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.

Celebrate Inclusiveness : Join a diverse team where everyone’s unique style and perspective are celebrated.

Pursue Excellence : Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

• Passionate about milk + honey and the wellness industry
• 2+ years luxury spa, luxury hospitality, or retail leadership experience
• Proven leadership and team building skills
• Communication skill set that objectively sets clear objectives, de-escalate situations, and performs coaching conversations in a manner that aids in retention efforts, guest satisfaction, and team morale. .
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Special Considerations

• In addition to the duties above, the Operations Manager is also a Manager on Duty. Managers on duty are essential to the success of the operation, acting as the point of contact for guest, team members, emergencies, and guest satisfaction. MOD’s must have a flexible schedule and be available for opening and/or closing the building.

Salary Description

50,000 - 60,000