Senior Client Manager

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re united by a commitment to helping businesses thrive and communities grow. As a Senior Client Manager, you’ll lead the way in delivering exceptional service and building strong relationships with clients. This is your chance to join a team that values collaboration, innovation, and your professional growth.

• Manage a portfolio of accounts, ensuring clients receive the best solutions tailored to their needs.
• Lead renewal processes, secure existing business, and identify opportunities to expand services.
• By cultivating relationships with clients and their teams, you’ll help them navigate challenges and achieve their goals.
• Your work will directly contribute to client satisfaction, retention, and Gallagher’s reputation for excellence.

Required :

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred :

• Experience managing client accounts and building strong relationships
• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors :

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.
• A proactive approach to problem-solving and delivering solutions.
• The ability to explain complex ideas in simple terms.
• A collaborative mindset and a passion for helping others succeed.
• Comfort working with technology and tools to streamline processes.

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