Front Office Medical Receptionist

About Prosper Health PC Prosper Health PC is a brand-new medical clinic dedicated to providing exceptional, patient-centered care. As we prepare to open our doors and welcome our first patients, we are looking for a warm, organized, and highly reliable Front Office Medical Receptionist to be the welcoming face of our practice. This is a unique opportunity to get in on the ground floor of a growing clinic and help shape a positive, efficient environment from day one.

The Role: The Front Office Medical Receptionist is the first point of contact for our patients. You will manage the flow of the reception area, ensure that patient check-in and check-out processes run smoothly, and handle vital administrative duties that keep the clinic operating efficiently.

Key Responsibilities:

Patient Experience:

• Warmly greet patients upon arrival and ensure the waiting area remains clean and welcoming.
• Answer multi-line phone calls, direct inquiries, and take accurate messages.
• Assist new patients with intake forms and explain clinic policies clearly.

Scheduling & Coordination:

• Schedule, confirm, and manage patient appointments using our Electronic Medical Record (EMR) system.
• Coordinate with the clinical team to minimize patient wait times and optimize the daily schedule.

Administrative & Financial Duties:

• Verify insurance eligibility prior to appointments.
• Collect co-pays, outstanding balances, and self-pay payments at check-in/check-out.
• Ensure all patient records are accurately updated and maintained in strict compliance with HIPAA regulations.
• Assist with setting up front-desk workflows and organizing office supplies as the clinic establishes its daily routines.

Qualifications:

• High school diploma or equivalent (Associate’s degree or medical administration certificate is a plus).
• Previous experience as a medical receptionist or in a healthcare front office setting is highly preferred.
• Familiarity with medical terminology, basic insurance verification, and HIPAA guidelines.
• Proficiency with EMR systems and basic office software.
• Exceptional communication and customer service skills—you must be able to handle stressful situations with grace and a smile.
• Strong organizational skills and attention to detail.

What We Offer:

• Competitive hourly rate.
• The opportunity to be a foundational team member in a brand-new, growing medical practice.