Resident Services Coordinator

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We’re seeking a professional, detail-oriented, and service-driven individual to join our team as a Resident Services Coordinator. This role serves as a primary point of contact for residents and visitors, supporting daily property operations by delivering exceptional customer service and helping maintain a safe, welcoming, and well-organized community.

What You’ll Do

• Provide friendly, professional service to residents, guests, vendors, and contractors

• Assist with resident amenities, including parking access, move-ins/move-outs, and vendor coordination

• Support concierge operations, including deliveries and break coverage

• Enter and track work orders accurately and in a timely manner

• Issue and manage access cards and credentials

• Help maintain the appearance and organization of the lobby, front drive, and parking areas

• Answer incoming calls using proper telephone etiquette

• Perform additional duties as needed to support resident satisfaction and property operations

Requirements

What You Need to Succeed:

• Strong customer service and communication skills

• Detail-oriented with the ability to multitask in a fast-paced environment

• Professional, dependable, and team-oriented mindset

• Basic computer skills, including Microsoft Office; familiarity with property management systems is a plus

• Previous experience in residential, hospitality, or apartment communities preferred

• High school diploma or equivalent required

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)