IT Support Specialist

At Baird, Hampton & Brown, our mission is building partners through creative, sustainable engineering solutions, and honest, long-term relationships. With over 30 years in the business, we understand that a solid foundation is necessary in every aspect of what we do. We support our team members in pursuing excellence in their fields and balancing their lives. We serve our clients with integrity, communication, and involvement at every stage. As a team member, you can trust BHB to champion our core values, which leads to healthy, mutually beneficial relationships as well as services of the highest caliber.

We are currently seeking a full-time, non-exempt IT Support Specialist to offer technological support and services to engineers, surveyors, and administrative employees. The IT Support Specialist will provide technical assistance and answers to user questions, assisting users by troubleshooting problems with computer hardware or software. The IT Support Specialist will also partner with external IT support to provide on-site solutions to Baird, Hampton & Brown employees.

In this role, you can expect to perform the following tasks. This is not an exhaustive list:

• Identifies, investigates, and resolves user problems with computer software and hardware.
• Fields support calls, chat, email, and walk-ins from users with inquiries regarding software, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
• Act as a liaison between BHB employees and external IT Service Providers to find technology solutions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

We require:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to technical and nontechnical employees.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, Windows 11, TCP/IP, Printers, Apple MAC, etc.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

It helps to have:

• Bachelor's degree in Computer Science or related field preferred.
• At least one year of experience in customer technical support highly preferred.

Physical Demands
This position is primarily sedentary with long periods of sitting, but occasional walking and lifting up to 50lbs may occur. Occasionally bending, squatting, and reaching overhead may also occur. Additionally, extensive computer usage is required daily. The IT Support Specialist will also have the ability to drive between offices in Fort Worth, Weatherford, Dallas, & Grapevine

Position Type and Schedule
This is a full-time, nonexempt position, with an expectation to work 40 hours per week. BHB offers flexible scheduling options, including five 8-hour days or four 9-hour days with a half day on Friday morning. While the start and end times of the workday can be adjusted, employees are expected to establish and maintain a consistent schedule which must encompass the core business hours of 9am – 4pm. Although overtime is not required, it is requested at times to meet our clients’ needs.

Benefits
We believe that taking care of our employees and their families is vital to our success. For several years, BHB has been awarded the titles of "Best Place for Working Parents" and Zweig’s "Best Firms to Work For."
BHB sponsors employee medical, dental, vision, short-term & long-term disability, and basic life insurance, as well as subsidizing a significant family portion. BHB also offers voluntary life and disability insurances, paid parental leave after 12 months of employment, a PTO bank immediately available, & 401(k) matching.
We believe in lifelong learning: providing many internal & external training opportunities including formal & informal mentorship programs. We sponsor multiple professional & industry memberships, licensure, and leadership opportunities. More details regarding benefits will be provided during the interview process.

Equal Employment Opportunity
Baird, Hampton & Brown is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, age, sex (including pregnancy & childbirth conditions), sexual orientation, gender, gender identity, expression, or status, mental or physical disability, genetic information, military or veteran status, citizenship, or any other status or characteristic protected by applicable law.