Lead, Software Asset Management
- Maintain software asset records including procurement data, contract terms, entitlements, and lifecycle status
- Track renewals, upgrades, co-terms, invoices, and license allocations
- Support software and license request fulfillment (e.g., Microsoft, Adobe, Tableau, Alteryx, AI tools)
- Maintain accurate data within ServiceNow SAM Pro
License Compliance & Optimization
- Perform license compliance activities and entitlement reconciliation
- Develop Effective License Position (ELP) reports
- Identify cost savings opportunities and optimize license usage
- Support license reclamation and optimization workflows
SaaS, Cloud & AI License Management
- Manage SaaS and subscription-based licensing models
- Analyze utilization and renewal readiness
- Support AI license tracking and cost analysis
- Understand cloud licensing and BYOL considerations
Reporting, Analytics & Data Quality
- Develop dashboards and reports for software spend and usage
- Resolve data quality issues
- Provide ad hoc reporting to stakeholders
Governance, Risk & Audit Readiness
- Maintain audit-ready documentation
- Support compliance reviews and audits
- Interpret licensing terms and requirements
Automation & Continuous Improvement
- Leverage ServiceNow SAM Pro for automation and workflow improvements
- Support continuous improvement initiatives
Cross-Functional Collaboration
- Partner with Procurement, Finance, VMO, Legal, Risk, and Technology teams
- Support vendor negotiations and renewal planning
Qualifications Required
- 8+ years of experience in Information Technology and/or 6+ years with an advanced degree (IE, Masters, PhD, etc)
- 3-5+ years of experience in Software Asset Management and tasks including but not limited to:
- Strong knowledge of software licensing models and lifecycle management
Experience with ServiceNow SAM Pro or similar tools - Experience creating Effective License Position reports
- Experience with SaaS license optimization including utilization tracking and reclamation
- Ability to interpret contracts and licensing terms
- Strong analytical and data management skills
Ability to interpret contracts and licensing terms
- Strong knowledge of software licensing models and lifecycle management
- Bachelor's degree in Business Administration, MIS, Computer Science or a related field and/or equivalent relevant professional experience
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred
- Experience with Microsoft licensing and enterprise agreements
- Strong communication and stakeholder management skills • Experience managing AI or consumption-based licensing models
- Familiarity with cloud licensing and hybrid environments
- Experience building dashboards or automation in ServiceNow
- Experience identifying cost savings and optimization opportunities
- Familiarity with audit readiness and ITAM data governance
- Exposure to FinOps concepts
- Relevant certifications (CSAM, ITAM, ServiceNow)
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