Service Advisor - Mega Service Center

Job Description

Job Description

Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Job Summary:

Fun Town RV, Texas’s largest RV chain, is seeking a Service Advisor to join our growing team! This role is responsible for assisting customers with service inquiries, coordinating repairs, and ensuring a seamless service experience. The ideal candidate will have strong customer service skills, attention to detail, and the ability to communicate effectively with both customers and technicians.

Key Responsibilities:

• Assist customers in diagnosing issues and coordinating repairs.
• Maintain a positive attitude-greet customers in the service department promptly and with courtesy.
• Listen attentively to each customer and effectively communicate their repair needs to the technicians.
• Promote recommended or additional services using a gentle and honest approach.
• Provide precise estimates for repair and maintenance costs.
• Adhere to dealership policies regarding the care and operation of customer vehicles.
• Follow up on every repair and keep customers updated on the progress.
• Assess the quality of repairs and ensure all tasks are fully completed.
• Inform customers when their vehicles are ready for collection.
• Review and clarify repairs and their associated costs with customers.
• Address customer concerns and complaints effectively.
• Keep the Service Manager/Management informed of all issues and potential challenges.
• Continuously acquire new technical knowledge and skills to keep up with evolving RV designs.
• Input repair orders into the system and ensure they are closed with all required information.
• Follow the established repair order process to ensure timely and satisfactory completion.
• Ensure warranty claims are preauthorized, filed, and submitted promptly.
• Perform other duties as assigned.

Requirements

Ideal candidates will possess the following qualifications:

• High school diploma or equivalent.
• Proficient computer skills.
• Excellent organizational/sequencing skills.
• Previous experience in the RV or automotive industry.
• Excellent communication and listening skills to address issues professionally and tactfully, whether on the phone or in person.

• Standing and Walking: Service Advisors may need to stand for extended periods while interacting with customers in the service department or walking to various areas of the service facility.
• Bending and Stooping: Some tasks may require bending, stooping, or kneeling to access paperwork, tools, or equipment.
• Lifting: The role may occasionally require lifting objects (such as service paperwork or small parts) up to 20-30 pounds. Heavier lifting would typically be handled by other team members or equipment.
• Communication and Customer Interaction: The role involves frequent talking, listening, and writing, so strong verbal and written communication skills are essential. It may also require maintaining a pleasant and friendly demeanor, which can be mentally and emotionally demanding in high-traffic periods.
• Dexterity: Proficiency in using a computer to input repair orders and communicate with customers and technicians is required. This will require the ability to type, use a mouse, and perform tasks on a computer for long periods.
• Exposure to Shop Environment: While Service Advisors are typically located in customer-facing areas, they may need to occasionally visit the shop floor to inspect vehicles, communicate with technicians, or observe vehicle repairs, which could involve exposure to dust, noise, or other typical automotive shop conditions.

• Visual Acuity: Good vision to read repair orders and communicate information accurately.
• Hearing: Ability to clearly hear customer concerns, technician inquiries, and phone calls in a busy environment.

Benefits

We offer a competitive salary and an excellent benefit package including:

• Major Medical-Dental-Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• 401K (profit sharing)
• Christmas Savings Plan
• Employee Discounts in Company Store

Join Our Growing Team!

At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment.