Assistant General Manager | Luxury Residential High-Rise

Location Area: Downtown Austin - Seaholm District/Market District

Schedule: Full-Time | Monday to Friday or Tuesday to Saturday (ideally) | 9:00 am - 6:00 pm | *Availability to occasionally work during holidays and weekends*

ABOUT US

Worth Ross Management Company is an award-winning industry leader and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress, and our success as a company stems from that philosophy.

ABOUT THE ROLE

The Assistant General Manager (AGM) partners closely with the General Manager to oversee the daily operations of a luxury high-rise residential community. This role is dedicated to delivering outstanding resident experiences, leading and supervising site staff, and ensuring operational excellence across all functions.

WHAT YOU'LL DO

Administrative

• Process all payables and receivables within prescribed guidelines.
• Maintains an organized file to include copies of all invoices with approval, chart–of–accounts code, and payment information clearly documented.
• Invoices to be documented by month in alphabetical order to facilitate easy coordination with the general ledger.
• Maintains and reconciles petty cash within prescribed guidelines.
• Maintains all files in the Management Office(s).
• Conducts all new Resident Orientations
• Able to prepare written correspondence as needed.
• Maintains the incoming/outgoing mail.
• Ensures that reasonable requests/complaints of the residents, as they relate to the job description and Condominium Association Documents, are handled promptly.
• Maintains a working knowledge of the Condominium Association Documents.
• Maintains reservations of the community room(s) and service elevator(s) in accordance with the written guidelines.
• Maintains and updates master database of all Residents as described in the Condominium Association Documents.
• Maintains hardcopy document folders of all Residents in the Management office.
• Maintains office supplies within budgeted guidelines.
• Maintains current information in Building Link regarding new Resident information.
• Keeps the Residential Community up to date with frequent Community Updates via email.
• Helps in preparation of the GM's monthly meetings for the Board of Directors. List all new unit closing pending, and current units closed for the week. Number of units on the market. List of units being leased. Report on Residents moving in or out of the building for the week.
• Collect paperwork in preparation for Residential move-ins and move-outs.
• Collect paperwork on all reservations.
• Assists with the planning and implementation of three-yearly Residential Community Events: meets with several caterers, obtains necessary bids for the best decision. Place an order for any additional rental required.
• Helps in maintaining a strong relationship with vendors and contractors.
• Handles leasing, notices, and resident interactions legally and ethically.

Personnel

• Understands interview techniques and hiring guidelines.
• Interviews job applicants.
• Understands employee rules, regulations, and proper disciplinary procedures.
• Directs and monitors the Front Desk personnel.
• Creates and maintains an excellent work environment, centered upon teamwork and mutual respect.

General

• Communicates daily with the General Manager on issues such as employee feedback, workers’ compensation issues, resident feedback, and construction/vendor issues.
• Maintains secure storage and control of the key cabinet in the Management Office.
• On-call as directed by the General Manager.
• Answers the telephone promptly using proper telephone etiquette.
• Maintains a neat, clean, and professional manner at all times.
• Maintains a neat, clean, organized, and safe work environment.
• Understands the building safety procedures and their specific role in maintaining a safe environment.
• Understands the building emergency plans and their specific role in an emergency.

Requirements

WHAT YOU NEED TO SUCCEED

• High School Diploma required.
• Experience in association management is a plus.
• Strong customer service, communication, and people skills.
• Highly organized, people-oriented, and able to work under tight deadlines.
• Coaching and training abilities are desirable.
• Experience managing a team.
• Familiar with Fair Housing Laws, ADA compliance , and local/state housing regulations.
• Excellent computer skills with Canva, Excel and Word.
• Basic troubleshooting knowledge.

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)
• 401K