Business Transformation Analyst

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Department: Technology

Reports To: Director Enterprise Applications Technology

Travel Required: Less than 10%

Work Type: Hybrid

Why Join Community Coffee?

At Community Coffee , every cup tells a story. As America’s #1 family-owned and operated retail coffee brand , we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Business Transformation Analyst II is a results-driven individual contributor responsible for driving measurable improvements across Community Coffee’s end-to-end supply chain. This role partners closely with Supply Chain and Operations to identify, prioritize, and deliver high-impact process and system improvements that enhance cost efficiency, service levels, and scalability.

Operating at the intersection of business process optimization and enterprise systems, this role translates supply chain needs into clear requirements and leads solutions from concept through deployment and sustainment. The Business Transformation Analyst II plays a critical role in stabilizing and optimizing supply chain systems by reducing recurring system issues, improving speed to resolution, and ensuring solutions are adopted and deliver measurable business value.

Success in this role is reflected through the delivery of supply chain improvements that reduce cost, improve service levels, or increase operational scalability; strong adoption of new or improved processes and systems by business users; clear traceability between delivered solutions and realized business value; and the establishment of strong, trusted partnerships with supply chain and technology stakeholders.

Key Responsibilities

Supply Chain Transformation & Continuous Improvement

• Identify, evaluate, and deliver supply chain improvement initiatives that reduce cost, improve service levels, and mitigate operational risk.
• Analyze current-state processes across manufacturing, procurement, distribution, and logistics to identify inefficiencies and improvement opportunities.
• Partner with supply chain stakeholders to design future-state processes that improve efficiency, accuracy, scalability, and financial performance.
• Apply continuous improvement methodologies (Lean, Six Sigma, or similar) to drive sustainable, measurable performance improvements.
• Support change management by helping business partners understand process changes and system impacts.
• Act as a trusted advisor by balancing operational needs, system capabilities, and long-term scalability.
• Support prioritization decisions by evaluating initiatives based on business value, effort, and risk.
• Diagnose system and process gaps, identify root causes, and drive resolution through configuration, enhancements, testing, and deployment.
• Own supply chain system issue resolution from intake through closure, ensuring fixes are validated and sustained.
• Partner with application owners, developers, integration teams, and external vendors to resolve incidents and recurring defects.

Business Analysis & Requirements Management

• Develop deep understanding of supply chain processes and how they are supported by enterprise systems, including SAP S/4HANA.
• Elicit, document, and validate business and functional requirements, process flows, and system dependencies.
• Translate business needs into practical, scalable system solutions aligned to business priorities and SAP best practices.
• Facilitate process mapping sessions, workshops, and requirement-gathering discussions.
• Ensure delivered solutions align to documented requirements and intended business outcomes.

Solution Delivery, Testing & Sustainment

• Define and execute cutover and hypercare plans; monitor post-deployment performance to ensure stability, adoption, and benefits realization.
• Lead and participate in system testing activities including test case development, execution, defect triage, and defect resolution.
• Provide post-implementation support and ongoing optimization to ensure solutions are adopted and deliver expected benefits.
• Create and maintain functional documentation, configuration records, test evidence, and user guidance to support long-term maintainability.
• May be asked to perform additional duties as necessary

Position Requirements

• Bachelor’s degree in Information Systems, Supply Chain, Business, Engineering, or a related field required.
• Will consider experience in lieu of education.
• 4+ years SAP experience in business analysis, process improvement, or similar roles supporting supply chain functions required.
• Proven experience translating complex business problems into actionable, value-driven solutions.
• Demonstrated success delivering measurable process or technology improvements.
• Strong analytical, problem-solving, and critical-thinking skills.
• Effective communication and stakeholder partnership skills.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Interpersonal Agility
• Resourcefulness
• Collaborates
• Takes Action
• Adaptability

Physical Demands/Work Environment

Required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Regularly required to lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.