Restoration Company Call Center Sales Rep

Servpro Team Hart is hiring a Restoration Call Center Sales Rep.

Location: Abilene TX
Employment Type: Full-Time

About the Role

We are seeking a motivated customer-focused individual to serve as the first point of contact for our restoration this role you will answer inbound calls qualify potential customers convert inquiries into scheduled jobs and support our team by coordinating service appointments. You play a key role in creating a positive first impression and driving business growth.

Key Responsibilities

• Answer inbound calls promptly and professionally.

• Provide excellent customer service with empathy especially during emergency-related calls.

• Gather detailed information about the customers restoration needs (water fire mold etc.).

• Qualify and convert leads into scheduled on-site assessments or service appointments.

• Enter customer information and job details into our CRM/job management system.

• Coordinate schedules with field technicians and ensure efficient job routing.

• Follow up on open leads and maintain a strong pipeline of potential jobs.

• Communicate with customers regarding appointment reminders arrival times and status updates.

• Assist with basic administrative duties as needed.

Qualifications

• Prior experience in customer service call intake dispatching or sales (restoration or home services preferred).

• Strong communication and active listening skills.

• Ability to remain calm and helpful during high-stress or emergency calls.

• Comfortable with sales-style conversations and confident in converting leads.

• Strong attention to detail and organizational skills.

• Basic computer proficiency; experience with CRMs is a plus.

What We Offer

• Pay listed is for hourly work only; commissions on sold leads is not in that figure!

• Training and support in restoration industry services.

• Opportunities for growth within the company.

• A supportive team environment where your contributions matter.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of SERVPRO Industries LLC or SERVPRO Franchisor LLC (the Franchisor) in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use this role you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Compensation: $20.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.