Call Center Customer Service Representative - Solar
Job Description
Job Description
Call Center Customer Service Representative I
Spruce Power
- This role is located in Houston, TX | Compensation: $17- $19 | Schedule: Full time, 40 hours per week (Call Center hours are from 8:00am to 6:00pm)
- No Weekends
- 40 hours per week with a structured 3 week training schedule (Monday - Friday, 9:00am - 6:00pm, 100% onsite)
- Attendance during training is mandatory
Operational Responsibilities
- Assist customers by answering their questions and concerns via inbound calls in a high-energy, metric-driven environment.
- Provide superior customer service via phone, email, or video channels regarding customers solar system contracts.
- Troubleshoot and resolve customer issues with a focus on first-call resolution and customer satisfaction.
- Thoroughly update account statuses and databases regularly through proper documentation.
- Properly validate all customer information up to and including addresses, contact information, and follow proper authentication steps
- Establish close working relationships with team members and cross-department teams including but not limited to collections and billing.
- Adhere to company policies, procedures and legal requirements during all interactions.
- Access contracts and show basic understanding of language.
- Successfully navigate multiple servicing platforms to investigate and resolve discrepancies.
- Perform tasks and responsibilities that may be outside of the normal job description as needed.
- Minimum of 1-2 years of customer service experience, preferably in a call center environment.
- Proficiency with computers and experience using CRM software. Experience with Ring Central, Zendesk or ServiceNow, a plus.
- Basic understanding of consumer agreement documents.
- Ability to type a minimum of 30 words per minute free of grammatical errors.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong written and oral communication skills.
- Able to collaborate effectively and build professional relationships with internal and external customers at all levels.
- Self-starter with an ability to work unsupervised after the initial training phase.
- Bilingual, fluent in both English and Spanish is a plus.
- High school diploma or equivalent from accredited institution.
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture. EQUAL OPPORTUNITY EMPLOYER We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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