Benefits Coordinator

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Benefits Coordinator - Job Overview

Schedule: Monday-Friday (8:30AM-5:30PM) | Hybrid

Are you ready to make a meaningful difference in the lives of employees while growing your own career? At Legacy Community Health, we believe that supporting our team members is the key to delivering exceptional care to our communities. As a Benefits Coordinator, you'll be an essential part of our HR team, helping employees access the support they need to thrive both personally and professionally.

This isn't just a job—it's a chance to be part of a mission-driven organization that values collaboration, compassion, and growth. You'll work closely with employees, vendors, and HR colleagues to create seamless, positive experiences that truly matter.

• Impactful Role: Be the go-to resource for employees navigating life events, from leaves to benefits inquiries.
• Collaborative Team Environment: Partner with the Benefits Manager, Occupational Health Nurse, and other HR professionals in a supportive, team-focused atmosphere.
• Growth Opportunities: Expand your knowledge in benefits administration, compliance, and HR operations.
• Mission-Driven Work: Join an organization dedicated to improving healthcare access and outcomes for communities in need.
• Work-Life Balance: Thrive in a workplace that values your well-being and supports your personal and professional fulfillment.

At Legacy Community Health, we’re more than just coworkers—we’re a family. Join us in creating a positive and empowering experience for our team members, so they can continue to improve lives and make a difference in our communities every day.

Key Responsibilities

• Coordinate and respond to all employee leave requests, including FMLA, ADA, PWFA, and other supported leaves.
• Assist employees with inquiries regarding leave and benefits, escalating complex issues to the Benefits Manager as needed.
• Collaborate with the Occupational Health Nurse to manage Workers Compensation reporting and responses.
• Handle benefits-related service tickets, mailbox questions, and billing for gyms, EAP, and ancillary benefits programs.
• Review PTO exchange transactions and partner with Payroll and the Total Rewards Director for approvals.
• Prepare reports and analyze attendance for gym memberships while addressing enrollment questions.
• Present benefits information during New Employee Orientation alongside the Benefits Manager to ensure employees are well-informed.
• Review health insurance plan invoices and route FMLA/ADA leave cases to vendors for approval.
• Assist with plan coverage inquiries, including generic ID cards and escalating vendor-related issues when necessary.
• Provide additional support for HR operations and employee satisfaction through various tasks as assigned.

Minimum Qualifications

• Bachelor's Degree or 10 years of relevant work experience
• Minimum of 3 - 5 years of experience in coordinating benefit plans
• Prior experience responding to employee inquires on leave, benefits, and benefit plans
• Experience with Service Now and responding to employee tickets
• Experience with self-insured benefit plans
• Strong communication skills in order to clearly communicate information regarding benefits to employees both verbally and in writing.
• Ability to demonstrate integrity and provide excellent customer service and professionalism to our employees and to the vendors
• Ability to organize projects, meet deadlines and handle multiple demands, all while paying strong attention to detail
• Computer literacy required, including advanced to intermediate knowledge of Excel, Windows Office and Outlook
• Must be knowledgeable with all applicable state and federal laws and regulations pertaining to benefits
• Must be able to manage multiple deadline and decision making responsibilities
• Excel, Word, PowerPoint, SharePoint, Outlook

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.